TENANCY SUPPORT COORDINATOR

About The Service
Cardiff Council is looking to recruit an experienced individual to lead and motivate a team of Visiting Officers, managing cases within the Council Housing Stock.
About the job
You will lead and motivate a team of Visiting Officers and Right Sizing Officer responsible for providing a high-quality tenancy service for leased and council properties.
Ensuring that an effective customer service is provided and that proactive measures are taken to ensure that tenants receive the correct advice relating to their tenancy including succession rights, tenancy assignments and community transfers in accordance with the Renting Homes (Wales) Act 2016.
What We Are Looking For From You
You will have strong leadership skills, experience of working within a housing related environment including experience of providing a housing management service.
You will have exceptional communication skills, be able to work on your own initiative and have a commitment to meeting customer needs.
Additional information
This post is subject to a Disclosure and Barring Service Enhanced check.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
For an informal discussion, after reading the job description and person specification, please contact Sian Kirby on (029) 20537492.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV\’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

Attachments

• Job Description and Person Specification