Member Services Support Officer

About The Service

As the capital of Wales, Cardiff offers not only the experience of working in one of the fastest growing and most highly skilled cities in Britain but also offers easy access to the fabulous South Wales region’s coastline and countryside with worldwide standing.

Cardiff is one of the fastest growing and most highly skilled cities in Britain. We want Cardiff to be known as one of the best-run Councils in the UK. As part of Governance and Legal Services Directorate based in County Hall, the Democratic Services Team support the Elected, Independent and Co-opted members of the Council and contribute to the Council’s governance and decision-making processes.

The service now operates a hybrid working model which enables employees to work flexibly from home or from an office base, depending upon service requirements

About the job

Cardiff Council is looking for a talented individual to join its highly regarded Committee and Member Services team. This role will be principally involved in supporting Elected Members in their role as a ward councillor and liaising with service areas across the council to provide positive outcomes for the citizens of Cardiff. We are looking for an individual who is enthusiastic, has experience in local government administration and who are keen to join our team and work with Elected Members.

What We Are Looking For From You

The successful candidate will receive appropriate training and support, and will undertake a range of administrative functions, including the use of a range of Information Technology (IT) systems to support Elected Members.

Candidates should be able to demonstrate a high standard of communication skills, written and oral; good interpersonal skills and diplomacy along with an awareness of the political context of the Council. The ability to prioritise work and meet deadlines, often under pressure, maintain good customer care; and to work as part of a team are essential.

Additional information

This is a challenging and rewarding work environment, with the opportunity to build on the performance and improvement culture, working alongside people who are passionate about achieving excellence on behalf of our local communities.

While the role is demanding our flexible working policies ensure a healthy work life balance. The post is open to individuals who wish to have flexible working patterns and or working from home (some of the time), subject to meeting the needs of the service and having mutual regard to the working arrangements of existing team members.

This vacancy is suitable for post share subject to there being another suitably qualified and experienced employee/ candidate who wishes to post share

For an informal discussion on the role of the post please contact Kate Rees Committee & Members Services Manager via email KRees@cardiff.gov.uk.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CVs. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application: -

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information: -

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice