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- Tasks: Manage calls, update databases, and support office duties in a dynamic environment.
- Company: Join a dedicated team in Cardiff focused on public service and community support.
- Benefits: Potential for permanent employment, supportive work culture, and valuable experience.
- Why this job: Gain hands-on experience while making a difference in the community.
- Qualifications: Strong communication skills and proficiency in database systems required.
- Other info: On-site role with flexible teamwork opportunities across various departments.
Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £12.00
The post is temporary for 3 months and then following an interview process we are looking to recruit this post on a permanent basis
The role consists of answering and dealing with phone calls from the public, service users and other agencies. Duties also involve, supporting the PPN process, updating databases (Carefirst), emailing, placing orders for goods/services via SAP, taking minutes and other general office duties. Cover may also be required in other teams such as MHSOP, based in Llandough Hospital and also for the Management Team in County Hall. The role is based on site only (no hybrid working) and the hours of work: 8.30am – 5pm Mon to Thurs and 8.30am – 4.30pm Fri.
Experience / Knowledge
Dealing with the public
Dealing with a variety of tasks & demands relevant to the post
Skills and Abilities
Skills in the use of database / financial systems
Word processing skills
Ability to communicate accurately/concisely and sensitively
Ability to organise and prioritise own workload
Commitment to produce quality work
Ability to use initiative
Must be able to work as part of a team and contribute to effective team-working
Ability to be flexible and cope positively with change
Ability to deal with issues of a confidential nature
Non-judgemental attitude
Higher Clerical Assistant (Grade 3) employer: Cardiff Council
Contact Detail:
Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Higher Clerical Assistant (Grade 3)
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Carefirst and SAP. Having a good understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in handling phone calls and taking minutes. You might want to role-play scenarios with a friend or family member to get comfortable with managing different types of conversations.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or prioritisation plan for a typical day in the role. This will help you articulate your approach to managing multiple tasks during the interview.
✨Tip Number 4
Research the organisation and its values, particularly around teamwork and handling confidential issues. Being able to discuss how your personal values align with theirs can make a strong impression during the interview.
We think you need these skills to ace Higher Clerical Assistant (Grade 3)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Higher Clerical Assistant position. Tailor your application to highlight relevant experience in managing phone calls, updating databases, and handling office duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you dealt with the public, managed multiple tasks, or used database and financial systems. Provide specific examples that demonstrate your effective communication and organisational skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and your commitment to quality work. Mention your ability to handle confidential issues sensitively and your flexibility in adapting to change, as these are key attributes for this position.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a clerical role.
How to prepare for a job interview at Cardiff Council
✨Showcase Your Communication Skills
As a Higher Clerical Assistant, effective communication is key. Be prepared to demonstrate your ability to handle phone calls and interact with the public. Practice clear and concise responses to common questions that may arise during the interview.
✨Familiarise Yourself with Relevant Systems
Since the role involves using databases like Carefirst and financial systems such as SAP, it’s beneficial to have a basic understanding of these tools. If you have experience with similar systems, be sure to mention it during the interview.
✨Emphasise Your Organisational Skills
The job requires managing multiple tasks efficiently. Prepare examples from your past experiences where you successfully prioritised tasks or handled a busy workload. This will show your potential employer that you can thrive in a dynamic environment.
✨Demonstrate Flexibility and Teamwork
Highlight your ability to adapt to change and work collaboratively with others. Share instances where you contributed to a team or adjusted to new challenges, as this aligns with the role's requirements for flexibility and teamwork.
