Systems Administrator and Development Officer – Grade 8 in Cardiff

Job Description

Job Category: Social Care – Unqualified

Location: Llandough Hospital, Cardiff Council

Hours Per Week: 37.00

Start Date: Immediate start

Start Time: 08:30

End Time: 17:00

Salary: £19.81

Job Purpose

• To maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).
• To oversee the provision of training on the client record system.
• To oversee the system administration and client record system Helpdesk functions.

Duties and Responsibilities

• To assist in the development, implementation and maintenance of the Children’s Services client record system.
• To provide support to managers and staff in the development of Children’s Services operations in relation to the client record system.
• To provide client record system related solutions to Children’s Services operational developments and requirements.
• To liaise with Children’s Services Managers in relation to client record system requirements and developments.
• To provide input to client record system training materials to ensure they meet service requirements and oversee the provision of training.
• To organise and undertake recurring and developmental tasks relating to:

Recurring Development Tasks

• Systems administration and maintenance
• Systems support and helpdesk
• Systems and data auditing
• System testing and development
• Implementation of new and upgraded functionality

• To manage and configure the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.
• To optimize the availability of the client record system across the organisation ensuring the security and integrity of the system is not compromised.
• To assist in the optimum configuration of the client record system for current and future business processes.
• To manage, and where necessary, deliver the Children’s Services client record system helpdesk function, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.

Education & Training

IT qualification

Experience

• Experience of developing and making changes to an active client record system / database
• Experience of dealing with end user / IT system queries
• Experience of client record system / database troubleshooting
• Experience of effective working at the technical (CareFirst system) / non technical (staff and managers) interface
• Experience of writing and presenting reports or information for managers
• Experience of setting and achieving objectives

Skills and Abilities

• Excellent communication skills both written and oral
• Excellent IT user
• Comprehensive understanding of system or database administration
• Able to use service data and other information to develop a system
• Able to manage competing priorities whilst setting high practice standards
• Able to translate technical (client record system) requirements / needs for non-technical managers and vice-versa
• Ability to work effectively with staff at all levels
• Ability to focus on process, and develop and apply effective processes and mechanisms