At a Glance
- Tasks: Assist in delivering top-notch Hub/Library services and support customer enquiries.
- Company: Join Cardiff Council's West Hub Team, committed to excellent customer care.
- Benefits: Enjoy generous leave, flexible hours, and access to employee wellbeing support.
- Other info: Part-time role with opportunities for training and career advancement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer care skills and a passion for teamwork.
The predicted salary is between 13.45 - 13.45 £ per hour.
An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our West Hub Team. Our team supports customers using Hubs & Libraries to resolve advice enquiries, provide customer-focused delivery of Hub & Library services and information provision. We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.
Here are some examples of how we try and achieve this:
- A generous annual leave entitlement.
- Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.
- Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
- Guaranteed access to further Training & Development to give you the opportunity to advance your career with us.
- Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
- Access to comprehensive employee wellbeing support.
- Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).
About the job: The successful candidate will assist in the delivery of a full Hub/Library service, along with carrying out general office duties including using digital systems. You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer-focused delivery of Hub & Library services and information provision. You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries.
What We Are Looking For From You:
- To provide a professional, high quality, customer-focused Hub/Library service.
- To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.
Additional information: This post is temporary until 31/03/2027. This post is part-time and will work 18.5 hours per week. The pro-rata salary is £12,592 per annum. Weekend and evening working will be required on a rota basis and the location may vary. The ability to speak other languages, in particular Welsh, would be an advantage.
HUB ASSISTANT in Cardiff employer: Cardiff Council
Join us at Cardiff Council, where we are dedicated to providing a supportive and nurturing environment for both our staff and the children in our care. As a Deputy Residential Manager in Doncaster, you will benefit from a competitive salary of £39,890, a structured work rota that promotes work-life balance, and ample opportunities for professional development within a collaborative team. Our commitment to high-quality care and positive outcomes for children ensures that you will find your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land HUB ASSISTANT in Cardiff
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cardiff Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cardiff Council and let us see your personality shine through!
We think you need these skills to ace HUB ASSISTANT in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cardiff Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Cardiff Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cardiff Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cardiff Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cardiff Council will surely appreciate.
