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For Companies At a Glance
- Tasks: Manage referrals, support the public, and handle data entry and reports.
- Company: Join a dynamic team focused on community resources and customer satisfaction.
- Benefits: Enjoy a flexible rota schedule and gain valuable experience in a supportive environment.
- Why this job: Perfect for detail-oriented individuals who thrive in both teamwork and independent settings.
- Qualifications: Strong organizational and communication skills; proficiency in data entry and customer support required.
- Other info: Opportunity to make a real impact in the community while developing essential administrative skills.
The predicted salary is between 28800 - 43200 £ per year.
Who You Are
You are an organized and detail-oriented individual who excels in both independent and collaborative work environments. You possess excellent communication skills and are comfortable handling multiple responsibilities, including data management and customer support.
What the Job Involves
This position operates on a rota basis, where you will manage all referrals to the team. Responsibilities include providing support to the public and professionals via telephone or electronic communication. You will also perform data entry, using the department's computer client record system. Additional tasks involve producing basic reports related to team functions, compiling statistical data, and managing customer satisfaction surveys and compliments. You will also establish and maintain effective administrative systems for the Community Resource Team and manage all team correspondence.
Skills
- Organizational skills
- Effective communication
- Data entry proficiency
- Customer support
- Report generation
- Statistical analysis
- Administrative management
Business Support Officer (Grade 4) employer: Cardiff Council
Contact Detail:
Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (Grade 4)
✨Tip Number 1
Showcase your organizational skills by discussing specific examples of how you've managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 2
Highlight your communication skills by preparing for potential scenarios where you might need to handle customer inquiries or support requests. Practice articulating your responses clearly and confidently.
✨Tip Number 3
Familiarize yourself with data entry systems and reporting tools that are commonly used in administrative roles. Being able to discuss your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Research the Community Resource Team's functions and objectives. Understanding their mission will help you tailor your approach and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Business Support Officer (Grade 4)
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasize your organizational skills, effective communication abilities, and data entry proficiency in your application. Tailor your CV and cover letter to showcase how these skills align with the responsibilities of the Business Support Officer role.
Demonstrate Experience: Include specific examples from your past experiences that illustrate your ability to handle multiple responsibilities, provide customer support, and manage data effectively. This will help the employer see your practical application of the required skills.
Use Clear and Concise Language: When writing your application, use clear and concise language. Avoid jargon and ensure that your points are easy to understand. This reflects your communication skills and makes it easier for the hiring team to assess your suitability for the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-polished application demonstrates attention to detail, which is crucial for the Business Support Officer position.
How to prepare for a job interview at Cardiff Council
✨Show Your Organizational Skills
Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to stay organized, as this role requires strong organizational abilities.
✨Demonstrate Effective Communication
Since the job involves supporting the public and professionals, practice articulating your thoughts clearly. You might be asked to role-play a customer support scenario, so think about how you would handle various situations.
✨Familiarize Yourself with Data Management
Brush up on your data entry skills and be ready to discuss your experience with computer systems. If you have experience generating reports or analyzing statistical data, be sure to mention it during the interview.
✨Prepare for Administrative Questions
Expect questions about how you would establish and maintain administrative systems. Think of examples from your past experiences where you successfully managed correspondence or improved administrative processes.
