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- Tasks: Support and manage the Children's Services client record system, ensuring smooth operations.
- Company: Join Cardiff Council, a key player in social care, making a difference in the community.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Be part of a team that impacts children's services while developing your tech skills.
- Qualifications: Experience with PC applications and client record systems is essential; strong communication skills are a must.
- Other info: Immediate start available; full-time role with a focus on teamwork and user support.
The predicted salary is between 30000 - 42000 £ per year.
Location: Cardiff, United Kingdom
Job Category: Other
Work Permit Required: Yes
Job Reference: 2117af9b6f21
Job Views: 24
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
Job Category: Social Care – Unqualified
Location: Llandough Hospital, Cardiff Council
Hours Per Week: 37.00
Start Date: Immediate start
Start Time: 08:30
End Time: 17:00
Salary: £15.44
Job Purpose:
- To provide technical support to maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).
- To identify client record system solutions to operational, performance and information requirements.
- To support and advise on the production of client record system training materials.
Duties and Responsibilities:
Job Specific- To assist in the implementation and maintenance of the Children’s Services client record system, including:
- Systems administration and maintenance
- Systems support and helpdesk
- Systems and data auditing
- System testing and development
- Testing of new and upgraded functionality
To maintain the client record system and liaise with users to ensure data is entered consistently and accurately and to monitor compliance of users to agreed standard practices.
To support the Children’s Services client record system helpdesk, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.
To provide advice, practical support, assistance and expert help and guidance on a one to one basis to end users via the telephone, email and in person to staff in their day to day operation of the client record system. This will include resolving database enquiries and problems in a patient and caring manner.
To provide advice, support and encourage confidence and enthusiasm in staff.
Experience:
- Experience of using PC applications, including Microsoft Office products in the workplace.
- Experience of providing telephone/virtual support to end users.
- Knowledge and experience in using a client record system.
Skills and Abilities:
- Effective communicator in verbal and written form, including use of telephone.
- Ability to prioritise and organise own work.
Assistant Systems Administrator – Grade 6 employer: Cardiff Council
Contact Detail:
Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Systems Administrator – Grade 6
✨Tip Number 1
Familiarise yourself with the specific client record systems mentioned in the job description, such as CareFirst and Eclipse. Understanding their functionalities will give you an edge during interviews and show your proactive approach.
✨Tip Number 2
Highlight any experience you have in providing technical support or helpdesk services. Be ready to discuss specific scenarios where you successfully resolved user issues, as this is a key part of the role.
✨Tip Number 3
Demonstrate your communication skills by preparing to explain complex technical concepts in simple terms. This will be crucial when advising end users who may not be as tech-savvy.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Assistant Systems Administrator – Grade 6
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Systems Administrator position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with PC applications, client record systems, and any relevant technical support roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to fulfil the job's duties.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific experiences that relate to the job, such as providing support to end users or working with client record systems, and how they have prepared you for this position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Cardiff Council
✨Know the System
Familiarise yourself with the Children's Services client record system, especially CareFirst and Eclipse. Understanding how these systems work will help you answer technical questions confidently.
✨Demonstrate Communication Skills
As an Assistant Systems Administrator, effective communication is key. Be prepared to showcase your verbal and written communication skills during the interview, perhaps by discussing past experiences where you successfully supported end users.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've resolved technical issues in the past. Highlight your ability to troubleshoot and provide support, as this role requires a patient and caring approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, ask questions about the team dynamics, the challenges they face with the current client record system, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
