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- Tasks: Support the Bilingual Cardiff Team with administration and translation services.
- Company: Join a dynamic team at Cardiff Council focused on Welsh language services.
- Benefits: Gain valuable experience, training, and support in a local government setting.
- Other info: Perfect for high school and college students looking to kickstart their career.
- Why this job: Make a difference by promoting Welsh language services in your community.
- Qualifications: Fluent in English and Welsh, with GCSEs in relevant subjects.
Overview
The Bilingual Cardiff Team is looking to employ a Corporate Apprentice (Level 2) Bilingual Administration Support Assistant based at County Hall, Atlantic Wharf, Cardiff, CF10 4U. The role contributes to the Service by providing support and advice on the implementation of the Council\’s adopted Welsh language standards, the delivery of high-quality Welsh language services, and the provision of Welsh to English and English to translation services.
Responsibilities
- Provide an efficient and effective service and respond to customer enquiries by telephone, e-mail and face-to-face.
- Administer Bilingual\’s Cardiff digital translation log.
- Communicate with Bilingual Cardiff\’s translation service customers to confirm return dates and extensions for translation.
- Undertake general office administration.
- Create translation billing reports.
- Take minutes for internal and external meetings.
- Use software applications such as Word, Outlook, Excel, SharePoint and Teams.
- Support Bilingual Cardiff events with schools and other stakeholders.
- Develop knowledge and understanding of the work and responsibilities of working in Local Government in Cardiff and how the Bilingual Cardiff team supports the Council to deliver services in Welsh.
Requirements
- Fluent spoken and written English and Welsh to communicate with colleagues and customers, take messages, or ask questions to gain understanding.
- GCSE Grade C or above in Welsh.
- GCSE Grade G or above in Maths or Essential Skills Wales Level 1 in Application of Number or equivalent.
- GCSE Grade G or above in English or Essential Skills Wales Level 1 in Communication or equivalent.
- You do not have a degree (graduates are not eligible to apply for Level 2 apprentice roles).
- You are not currently studying for, nor have previously achieved, the same apprenticeship qualification (or NVQ) offered in this role (Digital Application Support at Level 2 or higher).
Desirable
- Demonstrate a basic understanding of the work of the Council.
- Demonstrate an interest in the advertised role and in the work of the team.
- Examples of work experience gained whether voluntary or paid in any role in any sector.
- Able to use a computer and software applications, to any level, relevant to the role.
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Administration Support Officer employer: Cardiff Council
Contact Detail:
Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Support Officer
✨Tip Number 1
Get to know the company! Research the Bilingual Cardiff Team and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluent Welsh and English, brush up on your language abilities. You could even role-play common customer enquiries to feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the Bilingual Cardiff Team on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining the team. Don't miss out on this chance!
We think you need these skills to ace Administration Support Officer
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about bilingual communication, make sure to highlight your fluency in both Welsh and English. Use examples from your experience where you've successfully communicated in both languages.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate straightforward communication!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Cardiff Council
✨Brush Up on Bilingual Skills
Since the role requires fluent spoken and written English and Welsh, make sure to practice your language skills. Prepare to demonstrate your ability to communicate effectively in both languages during the interview, as this will be crucial for the position.
✨Know Your Software
Familiarise yourself with the software applications mentioned in the job description, like Word, Outlook, Excel, SharePoint, and Teams. Be ready to discuss how you've used these tools in past experiences or how you plan to use them in this role.
✨Understand Local Government Work
Take some time to research the work of the Council and the specific responsibilities of the Bilingual Cardiff team. Showing that you have a basic understanding of local government operations will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare Examples of Relevant Experience
Think of examples from your past work experience, whether paid or voluntary, that relate to the responsibilities of the role. Be ready to share these during the interview to highlight your suitability for the position and your enthusiasm for contributing to the team.