Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for housing enquiries and support our teams with customer service.
- Company: Join Cardiff Community Housing Association, a non-profit dedicated to community development.
- Benefits: Enjoy full training, a supportive team environment, and opportunities for growth.
- Other info: This is an entry-level, full-time role perfect for students or those new to the field.
- Why this job: Make a real impact in your community while developing valuable skills in housing management.
- Qualifications: No experience needed; just bring your passion for customer service and communication skills.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
We have a new opportunity for someone who is passionate about providing great customer service to join the Housing Customer Services Team as a Neighbourhood Management Assistant. This role is broad and challenging, completing tasks that support all of our Housing team, and being the first point of contact for our tenants on the phone and on reception at Tolven Court.
The role provides support across, neighbourhood safety, lettings, safeguarding, money solutions and housing management. No two days are the same!
Permanent role; 35 hours each week between 9am and 5pm each day, working from our
office at Tolven Court.
About You
If you are ready to take your first step into supportive housing management, then our Neighbourhood Management Assistant role may be the new challenge for you. You might also be a seasoned housing professional who is passionate about customer service and delivering for tenants in our communities. We are looking for someone who shares our values, demonstrates excellent customer service, has great communication skills and wants to be part of a hard-working team. Knowledge of benefits and housing support systems would be an advantage; however, full training will be provided.
Our Shared Values
At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Caring | Respectful | Trusting and Trustworthy | Honest |Brave | Yourself
Job Description
The job description will download in PDF format. To request an alternative format, please get in touch.
Application & Interview Guidance
The guidance will download in PDF format. To request an alternative format or language, please get in touch.
If you require this information in an alternative format, please contact us.
CCHA Website | Our Privacy Policy | Our Equality Statement
| |
Neighbourhood Management Assistant employer: Cardiff Community Housing Association
Contact Detail:
Cardiff Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Management Assistant
✨Tip Number 1
Familiarise yourself with Cardiff Community Housing Association's values and mission. When you understand what they stand for, you can tailor your conversations to reflect their ethos, showing that you're not just a good fit for the role but also for the organisation.
✨Tip Number 2
Practice your communication skills by engaging in mock phone calls or role-playing scenarios. Since you'll be the first point of contact for tenants, being able to handle inquiries confidently and clearly will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Cardiff Community Housing Association. They can provide insights into the company culture and expectations, which can help you prepare better for any interviews or discussions.
✨Tip Number 4
Stay updated on local housing issues and community needs in Cardiff. Demonstrating your knowledge about the challenges faced by tenants can show your commitment to the role and your ability to contribute positively to the team.
We think you need these skills to ace Neighbourhood Management Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Neighbourhood Management Assistant position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Customer Service Skills: Since this role focuses on providing excellent customer service, make sure to emphasise any relevant experience you have in customer-facing roles. Use specific examples to demonstrate your communication skills and ability to resolve queries effectively.
Showcase Your Values: CCHA values are crucial to their work culture. In your application, reflect on how you embody their values of being Caring, Respectful, Trusting, Honest, Brave, and Yourself. This will show that you are a good fit for their team.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for the role.
How to prepare for a job interview at Cardiff Community Housing Association
✨Show Your Customer Service Skills
As a Neighbourhood Management Assistant, you'll be the first point of contact for tenants. Highlight your previous customer service experiences and how you effectively handled inquiries or resolved issues.
✨Demonstrate Knowledge of Housing Policies
Familiarise yourself with basic housing policies and procedures relevant to Cardiff Community Housing Association. This will show your commitment to understanding the role and its responsibilities.
✨Emphasise Teamwork and Values
CCHA values teamwork and shared values like caring and respect. Be prepared to discuss examples of how you've worked well in a team and how you embody these values in your work.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the organisation. Ask about the training provided, team dynamics, or how success is measured in this position.