About the Role
At CCHA, we are #oneteam and work collaboratively to achieve the best outcomes for our customers.
In this role, you will support the Service Charge Team, Finance Team, Neighbourhood Teams and other service areas to ensure service charges are administered accurately and efficiently. You will contribute to income collection, customer communication, and continuous improvement of processes.
You will help ensure customers understand their service charges and receive a high-quality, responsive service.
About You
You will support the effective administration of service charges across CCHA, ensuring accurate records, clear communication with customers, and compliance with policies and relevant legislation.
You will play a key supporting role in delivering fair and transparent service charges for tenants and leaseholders, assisting with enquiries, financial processing, and the coordination of service charge activities.
Our Shared Values
At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Caring | Respectful | Trusting and Trustworthy | Honest |Brave | Yourself
Job Description
The job description will download in PDF format. To request an alternative format, please get in touch.
Service Charge Assistant_JD.docxApplication & Interview Guidance
The guidance will download in PDF format. To request an alternative format or language, please get in touch.
If you require this information in an alternative format, please contact us.
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Contact Details:
Cardiff Community Housing Association Recruitment Team
