About the Role
As a scheduler, you will be at the heart of our operations. Working closely with a fellow scheduler, a team of Customer Support Assistants, and our MTeam operatives, you will use your organisational and problem-solving skills to ensure the right jobs are allocated to the right operatives at the right times. No two days are the same, and your ability to flex your service to meet changing priorities will make a real difference to the homes and lives of CCHA’s tenants. You will ensure that customers receive timely, effective repairs and that our MTeam’s diaries are scheduled in the most efficient way to maximise productivity and minimise travel and downtime.
Do you enjoy working in a fast-paced environment, building strong working relationships, and making a tangible impact? If so, you might be exactly who we're looking for.
As part of our team, you'll play a key role in keeping things running smoothly, supporting colleagues, customers, and services across the organisation. You’ll find yourself collaborating with different teams,, improving processes, and helping us deliver the best possible experience for our customers.
Whether you're answering queries, coordinating repairs, managing information, or identifying better ways of working, your contribution will make a real difference. You'll be part of a supportive team that values fresh ideas, teamwork, and a positive attitude.
About You
You're the kind of person who notices the details others miss, enjoys finding solutions, and doesn't wait to be asked before lending a hand.
You communicate confidently, build positive relationships naturally, and can juggle competing priorities without dropping the ball. You're organised, adaptable, and comfortable working as part of a team, with an in-depth knowledge of the trade areas.
Most importantly, you care about doing a great job and making a positive difference. You're curious, eager to learn, and always looking for ways to improve things for customers, colleagues, and CCHA as a whole.
Our Shared Values
At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Caring | Respectful | Trusting and Trustworthy | Honest |Brave | Yourself
Job Description
The job description will download in PDF format. To request an alternative format, please get in touch.
Application & Interview Guidance
The guidance will download in PDF format. To request an alternative format or language, please get in touch.
If you require this information in an alternative format, please contact us.
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Scheduler in Cardiff employer: Cardiff Community Housing Association
CCHA is an exceptional employer that prioritises the well-being of its employees and the communities they serve. As a Money Solutions Assistant, you'll be part of a values-driven organisation that fosters a supportive work culture, encourages professional growth, and offers opportunities to make a meaningful impact in people's lives. With a focus on collaboration and empathy, you'll find a rewarding environment where your contributions help create stronger communities and sustainable tenancies.
Contact Details:
Cardiff Community Housing Association Recruitment Team
