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- Tasks: Support the housing team in allocating homes and assisting new tenants.
- Company: CCHA, a community-focused organisation with strong values.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Join a diverse team that values trust, bravery, and respect.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
The New Homes Assistant role is pivotal in helping the housing and communities team meet their key accountabilities: sustainable tenancies (from pre-tenancy), building trusted relationships with tenants, early intervention and prevention, reducing customer need and demand, maximising income (voids and arrears), compliance with occupation contracts and ensuring tenants have the support they need.
You will work with the New Homes Team Lead, to allocate our homes in-line with our policies and support new tenants to ensure that their tenancy will be sustained. You will help Neighbourhood Managers by organising appointments for viewings and tenancy sign-ups, and our Voids team to arrange timely re-lets and ensure that all paperwork is completed and available ahead of a contract being signed.
About You
Focusing on working with the New Homes Team Lead to allocate and let our homes efficiently, in-line with CCHA policies and the common housing register. Risk assessing applicants to ensure that they receive the support they need to move into their new home without any problems, setting them up to sustain their tenancy.
To be a customer champion who provides excellent service for applicants on the Common Housing Register and CCHA customers by responding to housing enquiries in line with CCHA’s policies and procedures. Being the first point of contact when taking inbound and making outbound housing and communities calls relating to allocations and lettings. Provide cover and support when required to the wider housing team, by receiving housing related calls and covering the reception at Tolven.
Our Shared Values
At CCHA, values and diverse thinking are just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
- Trustworthy
- Brave
- Caring
- Genuine
- Respectful
- Honest
New Homes Assistant in Cardiff employer: Cardiff Community Housing Association
Contact Detail:
Cardiff Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Homes Assistant in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at CCHA. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by understanding CCHA's values. Show us how you embody being trustworthy, brave, caring, genuine, respectful, and honest in your past experiences.
✨Tip Number 3
Practice common interview questions related to customer service and tenancy support. We want to see how you handle real-life scenarios that might come up in the New Homes Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace New Homes Assistant in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the New Homes Assistant role. We want to see how you can contribute to building trusted relationships and supporting tenants!
Showcase Your Customer Service Skills: Since being a customer champion is key, share examples of how you've provided excellent service in previous roles. We love hearing about your experiences that demonstrate your caring and genuine approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the New Homes Assistant position.
How to prepare for a job interview at Cardiff Community Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the New Homes Assistant role. Familiarise yourself with the key responsibilities like supporting new tenants and working with the New Homes Team Lead. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a customer champion, it's crucial to demonstrate your ability to provide excellent service. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your caring and genuine nature, which aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to support tenants. Think of situations where you've had to assess needs or intervene early to prevent issues. Practising these scenarios will help you articulate your thought process during the interview.
✨Emphasise Teamwork and Collaboration
The role involves working closely with various teams, so be ready to discuss your experience in collaborative environments. Share examples of how you've worked with others to achieve common goals, as this will demonstrate your respect for teamwork and your ability to contribute positively to the housing team.