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- Tasks: Champion tenant success and build positive relationships within the community.
- Company: CCHA, a caring organisation focused on customer experience and community support.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Other info: Join a diverse team that values honesty, respect, and bravery.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Proactive attitude and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
You will ensure CCHA tenants have an outstanding customer experience and enable them to be successful and independent through positive, trusted relationships. You will be a customer champion and advocate, and provide an efficient, responsive, and customer-focused service, ensuring that customers are supported in sustaining their tenancies and living within communities and neighbourhoods where they can thrive.
About You
You will be a proactive member of the team, continually seek to improve and develop your own skills and the team's performance and operate within and comply with CCHA’s policies, procedures, and values at all times. You will also promote digital inclusion to tenants to ensure they can access all CCHA services.
Neighbourhood Managers work with external agencies, developing partnership approaches, signposting tenants to relevant services and undertaking joint service provision or initiatives where appropriate to create and improve local services. You will attend meetings with the Local Authority and other external agencies as required and be flexible in response to the needs of customers and the business, including weekends and evening work.
Neighbourhood Managers adhere to Safeguarding Policies, ensuring any concerns are reported to the relevant agencies, and attend any safeguarding meetings that are required to manage cases appropriately.
Our Shared Values
At CCHA, values and diverse thinking are just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
- Caring
- Respectful
- Trusting and Trustworthy
- Honest
- Brave
- Yourself
Neighbourhood Manager in Cardiff employer: Cardiff Community Housing Association
Contact Detail:
Cardiff Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for community work! When you get the chance to chat with potential employers, share your experiences and ideas about improving tenant services. Let them see how much you care about making a difference.
✨Tip Number 3
Be flexible and ready to adapt! Neighbourhood Managers need to be responsive to various situations. Highlight your ability to work evenings or weekends if needed, and demonstrate your commitment to supporting tenants.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at CCHA. Don’t miss out on the chance to join us!
We think you need these skills to ace Neighbourhood Manager in Cardiff
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in providing outstanding customer service. We want to see how you've championed customers in the past and how you can bring that passion to CCHA.
Be Proactive in Your Approach: Demonstrate your proactive nature by sharing examples of how you've improved processes or services in previous roles. We love candidates who take initiative and seek to develop their skills!
Emphasise Teamwork and Collaboration: Since you'll be working with external agencies and within a team, it's important to showcase your ability to collaborate. Share stories that illustrate your teamwork skills and how you've built positive relationships.
Align with Our Values: Take a moment to reflect on our values: Caring, Respectful, Trusting, Honest, Brave, and Yourself. Make sure your application reflects these values, as we’re looking for candidates who resonate with our culture. And remember, apply through our website!
How to prepare for a job interview at Cardiff Community Housing Association
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond for a customer, as this role is all about ensuring tenants have an outstanding experience.
✨Show Your Proactive Side
Prepare to discuss how you've taken initiative in previous roles. Whether it’s improving processes or helping colleagues, being proactive is key for a Neighbourhood Manager. Have a few examples ready that highlight your ability to drive positive change.
✨Understand the Community Focus
Familiarise yourself with the local community and any relevant external agencies. Being able to talk about how you would engage with these organisations and support tenants will show that you’re serious about making a difference.
✨Embrace CCHA's Values
Take some time to reflect on CCHA’s values: Caring, Respectful, Trusting, Honest, Brave, and Yourself. Be prepared to share how you embody these values in your work and how they align with your personal approach to customer service.