At a Glance
- Tasks: Engage with tenants to shape services and ensure their voices are heard.
- Company: CCHA, a caring organisation focused on tenant involvement and community impact.
- Benefits: Inclusive work culture, opportunities for personal growth, and a chance to make a difference.
- Other info: Join a team that values diverse thinking and collaborative approaches.
- Why this job: Be the voice of the community and drive real change in service delivery.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 25650 - 31350 £ per year.
CCHA is committed to being a listening organisation where tenants’ voices actively shape the way we design, deliver and improve our services. The Customer Voice and Involvement Officer plays a key role in delivering meaningful tenant engagement, ensuring that all customers have accessible opportunities to influence decision-making and drive continuous improvement. This role champions a co-production approach, working collaboratively with tenants, colleagues and partners to ensure services are designed with, not just for, the communities we serve.
You will lead the delivery of a wide range of tenant involvement opportunities, ensuring that feedback is diverse, representative, and translates into tangible service improvements. This role will ensure that tenants and residents have a voice and that opportunities to influence our services are open and accessible.
The Customer Voice and Involvement Officer will provide advice, guidance and expertise on tenant involvement to operational management team, managers and other key staff, and to promote the importance of involving and listening to our tenants and residents in all that we do.
This role sits at the heart of our customer experience function, supporting the delivery of high-quality, inclusive tenant involvement across the organisation. Working closely with the Customer Voice and Involvement Business Partner and Customer Experience Manager, you will help ensure that tenant voice is embedded within operational service delivery and improvement activity. You will act as a key connector between tenants and services—ensuring that feedback is not only heard but acted upon.
By building strong relationships with colleagues across teams, you will support a consistent and coordinated approach to engagement, helping services to better understand customer needs, improve accessibility, and deliver better outcomes.
At CCHA, values and diverse thinking are just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
- Caring
- Respectful
- Trusting and Trustworthy
- Honest
- Brave
- Yourself
Customer Voice and Involvement Officer in Cardiff employer: Cardiff Community Housing Association
CCHA is an exceptional employer that prioritises the well-being of its employees and the communities they serve. As a Money Solutions Assistant, you'll be part of a values-driven organisation that fosters a supportive work culture, encourages professional growth, and offers opportunities to make a meaningful impact in people's lives. With a focus on collaboration and empathy, you'll find a rewarding environment where your contributions help create stronger communities and sustainable tenancies.
Contact Details:
Cardiff Community Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Voice and Involvement Officer in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cardiff Community Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cardiff Community Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Voice and Involvement Officer in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cardiff Community Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at Cardiff Community Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cardiff Community Housing Association!
How to prepare for a job interview at Cardiff Community Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
