At a Glance
- Tasks: Provide excellent customer service at the reception and manage bookings.
- Company: Join a vibrant community at Gartholwg Lifelong Learning Centre.
- Benefits: Flexible hours, diverse work environment, and opportunities for personal growth.
- Other info: Guaranteed interviews for care experienced leavers and Welsh speakers.
- Why this job: Be the friendly face of the Centre and make a difference in your community.
- Qualifications: Confident, welcoming, and fluent in Welsh (level 3-5).
The predicted salary is between 20000 - 25000 £ per year.
There are casual positions available to provide an excellent customer focused reception and booking service to the Centre and Arts Service customers.
The Arts Service is looking for confident and welcoming individuals for a Casual Reception Coordinator role at Gartholwg Lifelong Learning Centre in Church Village.
Key Responsibilities- Ensuring efficient operation of reception duties; taking payments, issuing receipts and checking cash balances.
- Operating computerised management information systems.
- Dealing with telephone calls and general enquiries.
- Assisting with the promotion of the Centre.
Requirement to work daytime, evenings and occasional weekends.
ContactContact Eleri Wyn, Centre Manager at eleri.wyn@rctcbc.gov.uk or call (01443) 570075.
SafeguardingProtecting children and vulnerable adults is a core responsibility of all staff. The successful applicant will also be subject to an enhanced disclosure and barring service check.
Language RequirementsWelsh language level 3‑5 is essential for this role.
Legal & EqualityThe Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non‑binary identities, religion or belief or pregnancy and maternity.
We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.
As part of the Council’s longer term objectives in relation to the Welsh language and its Workforce Planning Strategy, it is committed to a guaranteed interview scheme for Welsh‑speakers of Level 3 and above. If you meet the essential criteria and are a Welsh‑speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.
Care experienced leavers: guaranteed interview scheme for those who have spent time within the care system at any point in their life. The Council will guarantee an interview for any care experienced leavers who wish to take part in the scheme who meet the essential criteria for the role.
Applications will be processed as per Council procedures. No additional acknowledgments will be sent. If you do not hear from us within four weeks of the closing date, assume your application is unsuccessful at this time. All applicants who meet the essential criteria will be offered an interview.
Casual Reception Co-ordinator employer: Cardiff Capital
At Gartholwg Lifelong Learning Centre, we pride ourselves on fostering a welcoming and inclusive work environment that values diversity and promotes employee growth. As a Casual Reception Coordinator, you will enjoy flexible working hours, opportunities to engage with the community, and access to various staff networks that support personal and professional development. Join us in making a meaningful impact while enjoying the unique advantages of working in a vibrant learning centre in Church Village.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Reception Co-ordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cardiff Capital and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cardiff Capital and let us see your personality shine through!
We think you need these skills to ace Casual Reception Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cardiff Capital.
Get Familiar with Our Brand:Before applying, take some time to learn about Cardiff Capital and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cardiff Capital
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cardiff Capital.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cardiff Capital will surely appreciate.
