At a Glance
- Tasks: Welcome visitors and support the management team in running engaging programmes.
- Company: Join a vibrant community at Gartholwg Lifelong Learning Centre.
- Benefits: Flexible hours, diverse work environment, and opportunities for personal growth.
- Other info: Inclusive workplace with strong support for diversity and equal opportunities.
- Why this job: Be the friendly face of the centre and make a difference in your community.
- Qualifications: Proficient in English; Welsh language skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Arts Service is looking for an enthusiastic and welcoming Casual Duty Manager for Gartholwg Lifelong Learning Centre in Church Village. The role involves welcoming visitors and supporting the Centre Manager and Front of House Manager in running programmes, ensuring a high level of customer care.
Responsibilities:
- Act as Manager in Charge of the centre in the absence of the Centre Manager.
- Secure stock and money at the end of each shift.
- Support day‑to‑day enquiries, including Pro‑Venue.
- Work daytime, evenings and occasional weekend hours.
Requirements:
- English language proficiency is essential.
- Ability to converse and greet customers in Welsh is essential for this post.
Safeguarding:
Protecting children and vulnerable adults is a core responsibility of all staff. The successful applicant will also be subject to an enhanced Disclosure and Barring Service check.
Equal Opportunities:
The Council values diversity and commits to ensuring no discrimination based on age, sex, race, disability, sexual orientation, transgender identity, religion or belief, pregnancy or maternity. Staff networks include Allies, Disability & Carers and LGBTQ+ networks.
Welsh Language:
Applications in Welsh will be treated no less favourably than those in English. Welsh‑speakers of Level 3 and above will be invited to interview under a guaranteed interview scheme.
Contact:
If you have any further questions, please contact Eleri Wyn, Centre Manager at eleri.wyn@rctcbc.gov.uk or call (01443) 570075.
Essential qualifications, skills and experience are listed in the attached Job Descriptions/Person Specification.
Casual Duty Managers employer: Cardiff Capital
Join the Arts Service at Gartholwg Lifelong Learning Centre, where we pride ourselves on fostering a welcoming and inclusive work environment. As a Casual Duty Manager, you'll not only play a vital role in enhancing visitor experiences but also benefit from a supportive culture that values diversity and offers opportunities for personal and professional growth. With flexible working hours and a commitment to safeguarding, this position is perfect for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Duty Managers
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cardiff Capital and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cardiff Capital and let us see your personality shine through!
We think you need these skills to ace Casual Duty Managers
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cardiff Capital.
Get Familiar with Our Brand:Before applying, take some time to learn about Cardiff Capital and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cardiff Capital
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cardiff Capital.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cardiff Capital will surely appreciate.
