Practice Manager in Wigan

We are looking for a Practice Manager to join our dynamic and highly motivated team delivering excellent healthcare for our NHS Surgery. SSP Healths Managers benefit from our substantial network of back office support functions to allow each to really focus on patient services and lead the local team of doctors, nurses and staff.

You will ideally have some experience in a General Practice setting together with an understanding of the rapidly changing healthcare environment. Applications will also be welcomed from non PrimaryCare Managers who are able to identify transferable skills that can support our practices and demonstrate an understanding of current demands within Primary Care. Excellent interpersonal and organisational skills together with proven experience in managing people and monitoring performance targets is required. You must be highly self‑motivated, organised and able to motivate your team. The ideal candidate will have excellent leadership skills, be confident with IT and,

• Performance Management,
• Data Validation
• Internal/External KPI Monitoring
• BQC monitoring
• Audits schedules
• Assistance with staff recruitment
• Staff annual leave overview
• Contract Monitoring/Meetings
• Enhanced Service Monitoring
• List Size Monitoring/Marketing
• PPA
• Prevalence
• Workflow staff rota
• Meeting minutes for PM/ Clinical and practice meeting
• Management Reporting
• PPG Participation meetings and feedback
• PCN engagement
• Staff monitoring and compliance, We are looking for a Practice Manager to join our dynamic and highly motivated team delivering excellent healthcare for our NHS Surgery, Performance Management

HR and recruitment of staff

Job Responsibilities

Monitor and assist in the evaluation of performance of the practice team against objectives whilst managing change Develop and maintain effective communication both within the practice and with relevant outside agencies including the practice website and NHS Choices Management of Patient Services & Patient Information IT & Premises Management, H & S (Infrastructure) KPI/ES/Performance Management/Contract Management Increase Practice feedback Monitor patient facing reviews Assist with audits Creating good relationships with GP clinical lead and PCN clinical lead Financial Management Drive the practice staff recalls to maximise income through Enhanced Services/PPA/Prevalence/QoF Qof recalls and searches BQC recalls and searches Human Resources Assist were relevant the recruitment and retention of staff and provide a general personnel management service Oversee rota for staff, Work in collaboration with multisite and lead on team initiatives Work in conjunction with the onsite and offsite teams to monitor skill‑mix and manage staffing levels Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role, Team net completion and mandatory training compliance of all staff, Schedule staff appraisal and monitoring systems Support and mentor staff, both as individuals and as team members Organisational Lead meetings, Clinical meetings, prepare agendas and ensure distribution of minutes as necessary/use of SSP Health, Teamnet for repository purposes. Ensure actions are completed and report back to relevant requestor Ensure adherence to protocols and procedures Ensure that practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place, report issues to maintenance Log all areas of compliance on Teamnet Arrange appropriate maintenance for practice equipment via maintenance Patient Services Development and management of patient services including PPG group Maintain registration policies and monitor patient turnover and capitation Oversee repeat prescribing systems Oversee and manage an effective appointments systems Oversee and/or organise surgery timetables, duty rotas and holiday cover Routinely monitor and assess practice performance against patient access and demand management targets Adhere to SSP Healths patient policies and effectively manage patient complaints Liaise with patient groups, initiate complaint responses Information Management and Technology Motivate, support and monitor staff in the use of IT Monitor data entry and data collection Ensure that the practice has effective IT data security, back‑up, maintenance and disaster recovery plans in place Maintain the practices page on the companys website and keep NHS Choices, Google and any patient facing sites are completely up to date & ensure staff adhere to the use of the companys extranet Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post‑holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Demonstrate safeguarding and promoting the welfare of children and adults at risk.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non‑judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs enjoy working flexibly in a rapidly changing environment.

enjoy working flexibly in a rapidly changing environment. You will have the aptitude to support practice engagement with the wider health economy as required, such as local Primary Care Networks, local practice manager networks and community care providers, to ensure that we are consistently kept aware of best practice and new developments. As the biggest provider of GP services in the North West, we are proud to have over 40 practices all rated as Outstanding or Good by CQC., You will ideally have some experience in a General Practice setting together with an understanding of the rapidly changing healthcare environment. Applications will also be welcomed from non PrimaryCare Managers who are able to identify transferable skills that can support our practices and demonstrate an understanding of current demands within Primary Care. Excellent interpersonal and organisational skills together with proven experience in managing people and monitoring performance targets is required. You must be highly self‑motivated, organised and able to motivate your team. The ideal candidate will have excellent leadership skills, be confident with IT and enjoy working flexibly in a rapidly changing environment. You will have the aptitude to support practice engagement with the wider health economy as required, such as local Primary Care Networks, local practice manager networks and community care providers, to ensure that we are consistently kept aware of best practice and new developments.,

• GCSE grade A to C in English and Maths
• Previous management experience, Previous experience of Primary care SSP Health is a private healthcare organisation specialising in the management and delivery of NHS primary care services. It was founded in 2002 by Dr Sanjay Pitalia and Dr Shikha Pitalia and has developed from supporting individual GP practices into a large primary care provider operating across the UK.

SSP Health's model is based on providing centralised management, operational support, clinical expertise and shared resources to GP practices while maintaining local delivery of primary care.

• Operates 45 GP practices across the UK.
• Employs more than 500 staff.
• Provides primary care to approximately 220,000 patients.
• Has been delivering NHS services since 2002.
• Has its registered office at Waterside House, Wigan.

SSP Health describes itself as one of the largest NHS primary care groups in the North West. Its practice portfolio includes practices such as Atlas Medical Practice, Montague Medical Practice, Newton Practice, Orrell Park Medical Centre, Rawson Road Medical Centre, The Bowery Medical Centre, Upton Rocks Surgery and Waters Edge Medical Centre.

SSP Healths Managers benefit from our substantial network of back office support functions to allow each to really focus on patient services and lead the local team of doctors, nurses and staff. As the biggest provider of GP services in the North West, we are proud to have over 40 practices all rated as Outstanding or Good by CQC. We offer excellent career progression, the chance to work in an innovative environment and the security of knowing our wider SSP Health team is always there to support you.