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- Tasks: Coordinate daily operations in the radiology waiting list and assist with appointment management.
- Company: Join Cardiff and Vale University Health Board, a leading health provider in the UK.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact on patient care while working in a vibrant and diverse community.
- Qualifications: Self-motivated, detail-oriented, with excellent customer service and communication skills.
- Other info: Welsh speakers are encouraged to apply; experience in healthcare is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Overview
A vacancy has arisen for an enthusiastic person to join our busy Radiology Department across University Hospital Wales. The Waiting List Appointment Coordinator role involves participating in the day-to-day operations within the radiology waiting list/appointments office(s) and assisting the department with waiting list management issues.
Responsibilities
- Participate in the day-to-day operations within the radiology waiting list/appointments office(s) and assist with waiting list management issues.
- Be the first point of contact and liaise with patients, and a wide range of colleagues, clinicians and nursing staff.
Requirements
- Self-motivated with outstanding attention to detail.
- Proven computer knowledge, good organisational skills and the ability to cope well under pressure.
- Excellent customer service skills, with good written and verbal communication; able to deal with the public in a professional and approachable manner.
- The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
About Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Mission and Vision
Our mission is “Caring for People, Keeping People Well,” and our vision is that every person\’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population\’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Living in Cardiff and the Vale
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offer the best of both worlds.
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Waiting List Booking Co-ordinator employer: Cardiff and Vale University Health Board
Contact Detail:
Cardiff and Vale University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List Booking Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific operations of a radiology department. Understanding how waiting lists are managed and the common challenges faced can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for patients, demonstrating your ability to communicate effectively and empathetically will be crucial.
✨Tip Number 3
Network with current or former employees of Cardiff and Vale University Health Board. They can provide insights into the workplace culture and expectations, which can help you tailor your approach.
✨Tip Number 4
If you speak Welsh, make sure to highlight this in your conversations. Even if it's not a requirement, it can set you apart from other candidates and show your commitment to serving the local community.
We think you need these skills to ace Waiting List Booking Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Waiting List Booking Coordinator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Skills: Emphasise your organisational skills, attention to detail, and customer service experience in your CV and cover letter. Provide specific examples of how you've successfully managed similar tasks or dealt with challenging situations in the past.
Showcase Communication Abilities: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. If you speak Welsh, mention this prominently as it is a desirable skill for the position.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the organisation. Mention why you want to work at Cardiff and Vale University Health Board and how you can contribute to their mission of 'Caring for People, Keeping People Well.'
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the organisation during the interview. Highlight your interest in working within the Radiology Department and how you align with their mission of 'Caring for People, Keeping People Well'.
✨Demonstrate Attention to Detail
Since the role requires outstanding attention to detail, prepare examples from your past experiences where you successfully managed tasks that required precision. This will show that you understand the importance of accuracy in waiting list management.
✨Highlight Customer Service Skills
Prepare to discuss your customer service experience, especially in high-pressure situations. Share specific instances where you effectively communicated with patients or colleagues, showcasing your ability to remain professional and approachable.
✨Familiarise Yourself with the Organisation
Research Cardiff and Vale University Health Board and its services. Understanding their vision and the community they serve will help you answer questions more effectively and demonstrate your commitment to contributing positively to their goals.
