At a Glance
- Tasks: Welcome patients, manage appointments, and handle enquiries in a friendly GP surgery.
- Company: Join a supportive and established GP practice in Twickenham.
- Benefits: Flexible part-time hours, competitive salary, and training provided.
- Other info: Great opportunity for career growth in a dynamic healthcare environment.
- Why this job: Make a difference in patient care while developing valuable admin skills.
- Qualifications: EMIS trained preferred; customer service experience is a plus.
The predicted salary is between 27800 - 27800 £ per year.
Job Summary
We have an exciting opportunity available for a Medical Receptionist/Administrator to join a friendly and welcoming GP Surgery in Twickenham on a permanent basis.
Working Hours
Part‑time, 22 hours per week: Monday, Tuesday, Wednesday and Thursday 1pm to 6:30pm. Flexibility to cover sickness and holiday replacements is required.
Key Responsibilities
- Greeting and booking patients for clinics.
- Dealing with patient enquiries efficiently and courteously.
- Receiving and recording telephone messages and taking appropriate action.
- Restoring the telephone service in the morning and checking for any messages.
- Making appointments on EMIS and processing appointment requests for today and future appointments.
- Acting as a liaison with doctors and nurses, looking after patient communications.
- Pulling and filing medical records, processing repeat prescriptions and filing for collection within 48hours.
- Taking home‑visit requests; processing emails and directing requests to the relevant clinician.
- Processing post and online documentation – saving and sending to the relevant clinician.
- Actioning messages from the clinical team.
- Handling correspondence and file transfers.
Qualifications & Experience
- EMIS trained.
- Previous reception/admin and/or customer‑services skills desirable; training will be provided.
- Experience within a GP practice is preferred.
- Excellent communication skills, both verbal and written.
- Ability to negotiate, influence, manage conflict and disputes.
- Time‑management and delegation skills.
- Ability to work independently and as part of a team.
- Competence in the use of computer systems and the Microsoft Office suite.
- Additional Information
Acorn Group Practice is looking to recruit a committed and enthusiastic Admin/Receptionist for a well‑established partnership practice in the Richmond/Twickenham area.
Salary is negotiable based on skills and experience.
The position is for 22 hours per week.
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Medical Receptionists in Twickenham employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
