At a Glance
- Tasks: Lead a friendly reception team and ensure smooth clinic operations.
- Company: Join a supportive healthcare practice with a modern environment.
- Benefits: Full-time hours, professional development, and a collaborative team culture.
- Other info: Opportunities for personal growth and ongoing learning in a dynamic setting.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in primary care and team supervision is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a full‑time Team Leader to work Monday to Friday and join our large friendly team in modern premises.
The Team Leader will ensure that all reception team functions are delivered smoothly to meet the needs of the patients, supervising the team daily and carrying out operational administrative responsibilities.
Responsibilities
- Provide effective leadership and assistance to the reception team.
- Supervise the reception team, waiting areas and overall smooth running of the clinics and administrative functions.
- Manage the reception roster and arrange cover for annual leave and unplanned absences.
- Support the Assistant Practice Manager (APM) and share duties and workload at reception as required.
- Handle incoming Accurx Triage online requests in line with practice protocols and assign them to staff.
- Assist the APM with maintenance of the appointment system, including adding clinics/sessions to EMIS, managing cancellations and rescheduling appointments.
- Co‑ordinate monthly submissions to the Prescription Pricing Authority.
- Ensure the practice reception runs smoothly, patient queries are met in a timely, courteous and efficient manner.
- Hold monthly team meetings, circulate minutes and address issues with the APM.
- Design induction plans for new staff, plan protected learning sessions, and support individual performance reviews with the APM.
- Allocate and manage Accurx Triage online forms; order and keep adequate stock levels of stationery related to clinical areas.
- Collate and return information to the Prescription Pricing Authority and send completed spreadsheets to the finance partner.
- Maintain the reception and waiting areas, ensuring cleanliness, health and safety standards, and up‑to‑date patient information.
- Manage the practice meetings diary and send invites to external parties.
- Assist with setting up new users on EMIS Web and perform practice audits relating to appointments and repeat prescribing.
- Attend practice‑wide meetings, regular meetings with the Practice Manager, the APM and external NHS bodies as appropriate.
- Follow complaint procedures and report damaged or faulty medical equipment to the relevant practice staff.
- Support the Practice Manager to ensure efficient and productive operation of the practice.
- Promote equality, diversity and rights of patients, carers and colleagues, respecting privacy, dignity and beliefs.
- Maintain confidential information with strict adherence to practice policies and procedures.
Qualifications and Experience
- Previous experience of working in a primary care setting.
- Working knowledge of EMIS Web.
- Good written and spoken English.
- Experience of supervising small teams.
- Ability to work autonomously and as part of a team.
- Previous experience managing an appointment system.
- Strong communication and negotiating skills.
- Capacity to cope under pressure, reliable, patient and good with people.
- Uphold confidentiality and customer care standards.
- Willingness to work within the structure of a Primary Health Care Team.
- Personal Development
- Participation in an annual individual performance review.
- Ongoing learning and development to improve personal and business skills.
- Behaviour that is welcoming, non‑judgmental and respectful of individuals’ circumstances and rights.
- Effective communication within the team and with patients, carers and external NHS bodies.
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Team Leader employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cardiff and Vale University Health Board.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cardiff and Vale University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cardiff and Vale University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cardiff and Vale University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cardiff and Vale University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cardiff and Vale University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cardiff and Vale University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cardiff and Vale University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
