At a Glance
- Tasks: Provide excellent customer service and manage patient appointments in a busy GP practice.
- Company: Peel Medical Practice, a supportive and innovative healthcare team.
- Benefits: Training opportunities, flexible hours, and a chance to make a difference for 14,000 patients.
- Other info: Flexible working hours with potential for extended shifts, perfect for adaptable individuals.
- Why this job: Join a dynamic team and develop your skills in a rewarding healthcare environment.
- Qualifications: Experience in a GP practice, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Position Overview
Peel Medical Practice is looking for a Medical Receptionist Administrator who is professional, flexible & reliable with a track record of excellent customer service skills.
This role joins a team of Receptionist Administrators working a 5‑day week to support patients and the multidisciplinary team.
The position requires flexible working hours, including extended commitments that may involve an 8pm finish or Saturday morning turnaround.
Responsibilities
- Conduct reception and sign‑posting service to patients and visitors.
- Handle general enquiries, explain procedures, and arrange new and follow‑up appointments.
- Process appointments, including booking, rearranging, and issuing reminders.
- Accept and issue receipts for non‑General Medical Services charges.
- Enter patient information into the computer system accurately.
- Receive and manage telephone calls, diverting and taking messages accurately.
- Assist with home visit requests, recording all details.
- Process repeat prescription requests and ensure timely collection.
- Manage E‑Consults according to practice protocol, using judgment for urgent consultations.
- Explain practice arrangements and formal requirements to new patients.
- Open premises at the start of the day, deactivate alarm, and prepare for patients.
- Secure premises at closure, ensuring lights, air conditioning/fans off, and alarm activated.
- Maintain reception area and notice boards, ensuring cleanliness and availability of information.
- Assist with any additional duties requested by management to support efficient practice operation.
Qualifications
- Experience working in a GP practice or primary care setting.
- Familiarity with EMIS Web and Docman systems.
- Strong telephone and customer service skills.
- Proficient with Microsoft Office (Word, Excel, Outlook).
- Ability to perform under high‑pressure and demanding situations.
- Excellent communication and judgment skills.
- Working Hours
Practice opening hours are 7:30 – 18:30 with extended hours commitments that may include an 8pm finish or Saturday morning work.
Flexibility is required to accommodate rota demands and business needs.
Benefits
- Supportive and innovative team environment.
- Long history of staff development and training.
- Opportunity to work within a busy GP practice serving over 14,000 patients.
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Medical Receptionist Administrator in Tamworth employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
