At a Glance
- Tasks: Provide excellent customer service at the front desk and manage patient appointments.
- Company: Join a supportive NHS practice with a friendly team atmosphere.
- Benefits: Enjoy an NHS pension scheme and opportunities for further training.
- Other info: Flexible hours and a chance to grow within the healthcare sector.
- Why this job: Make a difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a team player mentality are essential.
The predicted salary is between 27800 - 27800 £ per year.
About the role
Westrop Medical Practice is seeking an enthusiastic and energetic individual to fulfil a role within our expanding busy reception team at Taw Hill Surgery.
This role involves daily face-to-face and telephone contact with patients, arranging appointments and following up on patient-related tasks.
The position offers further training and the opportunity to support patients in navigating to the most appropriate care for their needs.
Responsibilities
- Front desk face-to-face customer service
- Deal with a high volume of phone calls from patients, doctors and hospital departments
- Booking and updating appointments
- Administrative support such as back-office tasks and liaising with doctors and hospital departments
- Follow-up on patient-related tasks and liaise with patients to ensure timely service
- Assist with general reception duties and maintain a friendly, diplomatic disposition
- Reporting
Reporting to: Operations Manager.
- Special Requirements
- Strict confidentiality and discretion
- Use own judgement, resourcefulness and common sense
- Proactive approach to change
- Ability to work additional and flexible hours
- Excellent communication skills
Qualifications
- Good working knowledge of Microsoft Office packages
- High attention to detail
- Good interpersonal skills
- Flexibility and ability to work without direct supervision
- Team player mentality
- Previous reception / customer service experience
- Relevant qualification beneficial but not essential
- Computer literacy skills
- Excellent communication skills
Benefits
- NHS pension scheme
- Supportive work environment
- #J-18808-Ljbffr
Receptionist/Administrator in Swindon employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
