Ward Clerk in Stoke-on-Trent

Responsibilities

• Provide comprehensive clerical service to the ward ensuring all duties are carried out accurately, efficiently, and confidentially.
• Monitor all non-clinical patient facilities within the ward area, ensuring a clean, safe, and comfortable environment to enhance patient experience.
• Conduct daily checks of the ward environment to monitor quality standards, report deficiencies, and take appropriate action.
• Deliver cleaning, catering, and minor maintenance services together with other specified tasks to meet individual patient needs.
• Adopt a flexible approach and recognise changing priorities throughout the day in respect of the fluctuating nature of a busy service.
• Accurately allocate, record, and dispatch mail.
• Receive telephone calls, refer to nursing staff or take/allocate messages as appropriate.
• Receive and send documentation and e‑mail as per policy.
• Produce correspondence and other documentation as required, and photocopy, collate and distribute documentation as required.

Qualifications

• Good standard of secondary education; GCSE at Grade C or above or equivalent.
• Previous experience of working with the public.
• Numeracy and literacy skills to a Level 4.
• Calm, organised, well‑motivated with a positive, mature and flexible approach.
• Good communication skills, particularly when interacting with patients and their families.

Benefits and Working Conditions

• Flexible working hours.
• Opportunities for wellbeing and wellness programmes.

Equal Opportunity

We are committed to ensuring a diverse workforce that is representative and inclusive at all levels. We would very much welcome applications from all under‑represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.