At a Glance
- Tasks: Receive and process imaging referrals, book appointments, and manage patient records.
- Company: Join a dynamic healthcare team focused on patient care and support.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and adaptability.
- Why this job: Make a difference in patient experiences while developing valuable skills.
- Qualifications: GCSEs or equivalent, customer service experience, and strong IT skills.
The predicted salary is between 23000 - 26000 £ per year.
Responsibilities
Receive and process all imaging referrals efficiently and promptly, creating or locating patient records in the Radiology Information System (RIS) or Careflow system as required. Book appointments in accordance with Standard Operating Procedures for the 18‑week RTT pathway for each modality.
Coordinate with consultants, radiographers, and sonographers to allocate correct appointment slots, and adjust appointment times, travel arrangements, or interpreting services to meet patient needs.
Provide a professional telephone service—answer queries, relay messages, and maintain high service levels. Manage electronic orders, verify data before processing, and respond to emails in a timely manner.
Handle paper referrals, maintain accurate data quality, and perform general clerical duties such as filing, photocopying, and post processing.
Work effectively in a busy call‑centre environment, supporting colleagues, maintaining strong teamwork and confidentiality, and adapting to changing priorities.
Qualifications & Skills
- GCSE (or equivalent) standard, Level 9‑4.
- Experience in public/customer service and proficiency with Microsoft Office (Word, Excel, Outlook).
- Experience in a busy call‑centre or hospital environment; previous receptionist experience is an advantage.
- Excellent verbal and written communication skills and a polite, courteous telephone manner.
- Strong IT/keyboard skills, attention to detail, accurate data input, and ability to prioritise workload.
- Good interpersonal skills, empathy, adaptability, and a professional appearance.
Background Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
Imaging Booking Clerk/Receptionist in Sheffield employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Imaging Booking Clerk/Receptionist in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cardiff and Vale University Health Board. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cardiff and Vale University Health Board before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cardiff and Vale University Health Board:Your cover letter is your chance to shine! Tell us why you want to work at Cardiff and Vale University Health Board specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cardiff and Vale University Health Board!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
