At a Glance
- Tasks: Plan patient journeys and allocate resources for smooth transport across South West London and Surrey.
- Company: Epsom and St Helier University Hospitals NHS Trust, dedicated to patient care.
- Benefits: Stable hours, supportive environment, and the chance to make a difference in healthcare.
- Other info: Dynamic role with opportunities to grow in the NHS.
- Why this job: Join a vital team ensuring patients receive timely transport and care.
- Qualifications: Experience in patient transport and strong communication skills required.
The predicted salary is between 37338 - 44962 £ per year.
Overview
Non‑Emergency Patient Transport services are provided by the Epsom and St Helier University Hospitals NHS Trust and its partners.
As a Planner working in the Control Room, you will plan patient journeys, allocate resources, and ensure smooth and timely transport for patients across South West London and Surrey.
Key Hours
09:00 – 17:00, Monday to Friday (hours may vary to meet service needs).
Responsibilities
- Plan and allocate patients to vehicles, ensuring maximum resource utilisation and minimal disruption of service.
- Plan routes and allocate vehicles daily using the Cleric computer‑based planning/day control system.
- Ensure accurate allocation of work to operational crews and drivers via handheld PDAs.
- Make appropriate amendments to bookings (cancellations, changes) to maintain accurate statistics for clients.
- Liaise frequently with hospital staff, PTS management, renal coordinator, and patients to ensure efficient service delivery.
- Coordinate long‑distance journeys efficiently.
- Negotiate with surgeries and hospital staff regarding appointment times and facilitation of patients.
- Make decisions on unforeseen transport problems, such as vehicle breakdowns.
- Re‑arrange work due to staff sickness or absence to maintain patient conveyance.
- Receive on‑day booking requests, liaise with hospital staff, and notify relevant clinic or coordinator immediately of any no‑show patients.
- Undertake any other duties reasonably within the nature and grade of the post, subject to training and agreement on significant permanent changes.
Requirements and Skills
- Previous experience in a patient transport control environment.
- Minimum education at GCSE level or equivalent.
- Knowledge of Cleric logistics system.
- Experience with PTS and other NHS environments.
- Customer‑service experience and strong communication skills.
- Ability to prioritise workload and work well with a wide range of stakeholders.
- Well‑organised, flexible, and responsive with a positive approach.
- Experience working in highly pressured, time‑critical environments while remaining calm and effective.
- Good geographical knowledge of Surrey and South West London.
- Motivated, logical thinker who is innovative, caring, and able to adapt to dynamic changes.
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Planner employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planner
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We think you need these skills to ace Planner
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Cardiff and Vale University Health Board, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Cardiff and Vale University Health Board and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Cardiff and Vale University Health Board. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Cardiff and Vale University Health Board.
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Cardiff and Vale University Health Board.
