Patient Services Call Centre Advisor

Patient Services Call Centre Advisor

Full-Time 30000 - 40000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Be the friendly voice helping patients access care and support.
  • Company: Lister House Surgery, a caring and community-focused healthcare provider.
  • Benefits: Flexible hours, competitive pay, and a supportive team environment.
  • Other info: Join a dynamic team dedicated to providing excellent patient care.
  • Why this job: Make a real difference in people's lives while developing your communication skills.
  • Qualifications: Strong communication skills and a passion for helping others.

The predicted salary is between 30000 - 40000 Β£ per year.

Lister House Surgery in Derby invites applications for a Call Centre Advisor.

You will be the first point of contact for patients, carers and healthcare professionals, handling calls, emails and tasks to support access to care while ensuring confidentiality and high-quality customer service.

You'll book appointments using Systm One, respond empathetically across channels, signpost services, and maintain accurate patient records.

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Patient Services Call Centre Advisor employer: Cardiff and Vale University Health Board

Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.

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Contact Details:

Cardiff and Vale University Health Board Recruitment Team

We think you need these skills to ace Patient Services Call Centre Advisor

Customer Service
Communication Skills
Empathy
Confidentiality
SystmOne
Appointment Booking
Record Keeping