At a Glance
- Tasks: Manage daily operations and ensure excellent patient care at our surgery.
- Company: Elm Lodge Surgery, a supportive GP partnership in Dulwich.
- Benefits: Full-time role with training, competitive salary, and a friendly team environment.
- Other info: Fixed hours with some early starts and late finishes; strong focus on sustainability.
- Why this job: Join a passionate team dedicated to patient-centred care and make a real difference.
- Qualifications: A Level education or equivalent; experience in GP practice and team leadership required.
The predicted salary is between 35730 - 43670 £ per year.
Elm Lodge Surgery is seeking a full-time (37.5 hours per week) Operations Manager who is passionate about working as part of our team to provide excellent patient-centred care.,
- Day-to-day operations of reception and administration
- Health and safety at the surgery
- Data security and protection
- Maintenance, security and insurance of the surgery building
• You will also work with the practice manager to
- Support quality and safety, including QOF and other targets
- Prepare clinical and non-clinical rotas
- Support CQC compliance
- Prepare and update practice policy documents
- Prepare accounting information and NHS compliance submissions
- Maintain surgery HR records, , Degree level qualification in a subject related to management or business, Leading team meetings
- Handling HR matters including drafting contracts of employment, performance management and grievances
- Responding to complaints
- Processing documents and referrals in a GP practice
- Person Specification Qualifications Essential
- Good general education to A Level or equivalent
- Desirable
- Degree level qualification in a subject related to management or business
- Vocational qualifications related to general practice administration or management, Leading team meetings
- Handling HR matters including drafting contracts of employment, performance management and grievances
- Responding to complaints
- Processing documents and referrals in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The successful candidate will be a key part of the practice leadership team and will share our vision of excellent patient-centred care.
You will have experience leading high performing teams with compassion.
Your main role will be taking responsibility for the day-to-day operations of the surgery reception and administration team.
A high degree of confidentiality, sensitivity, discretion and tact is required.
Experience of working in a GP surgery is essential.
Support and training for the role will be provided.
The successful candidate will be expected to work fixed hours including some 8am starts and some 6:30pm finishes.
The surgery is open Monday to Friday.
- Good general education to A Level or equivalent, Experience of working in a GP practice
- Experience of leading a team, Excellent IT skills including MS Excel
- Excellent written and spoken skills in English We are a GP Partnership in Dulwich (SE24) with high patient satisfaction and outstanding health outcomes.
The surgery team is experienced, with many of our colleagues having worked at Elm Lodge for over 10 years.
We are welcoming to new team members.
We prioritise providing a good service to our patients, and seek to work in a way that is environmentally sustainable.
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Operations Manager employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, dedicated to fostering a supportive and collaborative work environment for its staff. With a strong commitment to professional development, employees are encouraged to enhance their skills in breast imaging and multidisciplinary care, ensuring a fulfilling career path. Located in the vibrant city of Cardiff, the health board offers a diverse range of career opportunities while prioritising the health and wellbeing of the local community.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cardiff and Vale University Health Board.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cardiff and Vale University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cardiff and Vale University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cardiff and Vale University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cardiff and Vale University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cardiff and Vale University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cardiff and Vale University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cardiff and Vale University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
