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- Tasks: Handle emergency calls and manage department rotas in a fast-paced environment.
- Company: Join a dedicated University Health Board team in Northwich.
- Benefits: Gain valuable experience while working flexible hours, including nights and weekends.
- Why this job: Make a real difference by supporting emergency services and helping those in need.
- Qualifications: Confident, computer literate, and able to stay calm under pressure.
- Other info: Be part of a vital service with opportunities for personal growth.
The predicted salary is between 22000 - 26000 £ per year.
A University Health Board in Northwich is looking for a dedicated Telephonist to join their Main Switchboard department. This role involves handling emergency calls, managing department rotas, and maintaining high call standards.
Candidates should be confident, flexible, and computer literate, with the ability to stay calm during crises. The position requires working nights, holidays, and weekends as part of a 24-hour rota. A DBS check will be necessary for this role.
Emergency Call Handler & Switchboard Operator (24/7) in Northwich employer: Cardiff and Vale University Health Board
Contact Detail:
Cardiff and Vale University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler & Switchboard Operator (24/7) in Northwich
✨Tip Number 1
Practice your communication skills! As an Emergency Call Handler, you'll need to convey information clearly and calmly. Try role-playing scenarios with friends or family to get comfortable with handling different types of calls.
✨Tip Number 2
Familiarise yourself with the technology! Being computer literate is key for this role. Spend some time getting to know common call handling software and tools so you can impress during any practical assessments.
✨Tip Number 3
Show your flexibility! This job requires working nights, weekends, and holidays. Be ready to discuss your availability openly during interviews, and highlight any previous experience in similar roles that required adaptability.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about joining our team. Plus, you’ll find all the details you need about the role right there!
We think you need these skills to ace Emergency Call Handler & Switchboard Operator (24/7) in Northwich
Some tips for your application 🫡
Show Your Calmness: In your application, highlight any experiences where you’ve had to stay calm under pressure. We want to see that you can handle emergency situations with a cool head!
Flexibility is Key: Make sure to mention your availability and willingness to work nights, weekends, and holidays. We value flexibility, so let us know how you can fit into our 24/7 rota.
Highlight Your Tech Skills: Since the role requires being computer literate, don’t forget to showcase your tech skills in your application. Tell us about any relevant software or systems you’re familiar with!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Know the Role Inside Out
Make sure you thoroughly understand what being an Emergency Call Handler & Switchboard Operator entails. Familiarise yourself with the responsibilities, especially handling emergency calls and managing department rotas. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Since this role involves dealing with emergencies, practice how you would respond in high-pressure situations. Think of examples from your past experiences where you remained calm and collected. This will demonstrate your ability to handle crises effectively during the interview.
✨Show Off Your Tech Skills
Being computer literate is key for this position. Brush up on any relevant software or systems you might be using in the role. If you have experience with switchboard systems or emergency call handling software, be ready to discuss it and highlight your proficiency.
✨Flexibility is Key
This job requires working nights, holidays, and weekends, so be prepared to discuss your availability. Show that you’re flexible and willing to adapt to the 24-hour rota. Mention any previous experience you have with shift work to reinforce your suitability for the role.