receptionist/administrator in Northolt

Job Overview

Barnabas Medical Centre is a GP practice in Northolt under the NWL ICB.

It has an excellent record of high quality service and is set in a purpose built medical centre.

We are looking for 2 new reception staff to cover morning and afternoon shifts.

Dedicated and enthusiastic candidates will undertake a wide range of reception and administrative duties, providing general support to the multidisciplinary team, greeting and directing patients, patient registration, booking appointments, processing information (electronic and hard copy) and assisting patients as required.

They will act as the central point of contact for patients, distributing information, messages and enquiries for the clinical team, and liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Process all incoming emails into generic email account as appropriate
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Process incoming correspondences as per practice policies and procedures
• Action GP2GP tasks
• Read code data on Systm One as appropriate
• Photocopy documentation as required
• File and store records as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patient's healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patient's healthcare records
• Process requests for information (e. g. SAR, insurance/solicitors letters and DVLA forms) to the administrative team
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Secondary Responsibilities
• Partake in audits when required
• Support administrative and reception staff, providing cover during staff absences
• Complete opening and closing procedures in accordance with the duty rota
• Support clinical pharmacist in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Qualifications

• Previous experience of working in a GP surgery
• Experience in using the clinical system Systm One (desirable)
• Excellent organisational skills
• A clear understanding of confidentiality and the ability to provide high quality customer service
• Excellent interpersonal skills
• IT literacy
• Experience working with the general public
• Equality, Diversity & Inclusion

All staff at the practice have a duty to conform to the following: Equality, Diversity & Inclusion (ED&I).

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential.

Patients and staff are expected to treat each other with dignity and respect, and no discrimination on any grounds including age, disability, gender reassignment, marital status, pregnancy, race, religion or belief, sex or sexual orientation.

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