At a Glance
- Tasks: Support and improve clinical application systems for better patient care across NHS Trusts.
- Company: Join the Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.
- Benefits: Enjoy an on-site nursery, wellness centre, gym, and access to staff networks.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Degree in IT or relevant experience; ITIL Foundation certification preferred.
The predicted salary is between 37338 - 44962 £ per year.
To support the delivery and improvement of Local Health Care Services by ensuring Corporate Clinical Application Systems are supported and maintained efficiently and securely to maximise their availability and usefulness to users across Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.
Responsibilities
- Assist with the delivery of effective support and advice to Clinical Application end users in a pressured environment where the complexity of Clinical Applications Systems is critical to patient care.
- Deliver a high level of service to users regardless of call type.
- Support the learning and development of team members so they can resolve all calls, whether Clinical Systems or IT Operations specific.
- Interpret relevant policies and use initiative to ensure clinical systems record the required data.
- Take responsibility for maintaining master files within the systems supported.
- Create processes to ensure data completeness and accuracy by identifying and analysing data anomalies.
- Instigate corrective action through communication with department managers and work with Digital Trainers to train and re‑educate staff.
- Ensure all reporting timetables within the Trust and for external information users are met.
- Develop processes that enable changes to national policies in other departments.
- Operate and maintain information systems across a number of departments within the hospitals.
- Act as second–line support to the Service Desk, log tickets with third‑party suppliers and provide resolution where possible.
- Develop expertise and specialise in the support and testing of clinical systems.
- Configure system master files to ensure information is collected as required for local and national reporting.
- Diagnose problems through effective questioning of end users.
- Follow departmental procedures for dealing with clinical system faults, logging tickets on suppliers’ incident tracking systems.
- Analyse collected data for quality issues and present findings to department managers, implementing remedial actions as required.
- Work outside standard working hours when required and participate in the on‑call digital rota.
- Attend external training for major upgrades and new systems to support them effectively.
Qualifications & Experience
- Degree in IT or business‑related subject, or equivalent relevant experience.
- ITIL Foundation certification.
- Knowledge of business process documentation techniques.
- Application incident and problem management skills.
- Understanding of NHS data standards and NHS data items.
- Understanding of equality and diversity issues and their impact on patients, visitors and staff.
- Significant experience of multiple information systems in a work environment.
- Knowledge of specific clinical applications such as PAS (Patient Administration System), EPR (Electronic Patient Record), and e‑Referrals.
- Knowledge of business change process analysis and design techniques.
- Evidence of reflection and evaluation of knowledge and skill gaps.
- Location & Travel
Based at either Isle of Wight NHS Trust or Portsmouth Hospitals University NHS Trust. Business travel between sites may be required.
Benefits
- On‑site nursery
- On‑site wellness centre including gym and swimming pool
- Access to staff networks (including LGBTQ, Race Equality and Disability)
- Recognition awards ceremonies
- #J-18808-Ljbffr
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Systems Engineer in Newport
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cardiff and Vale University Health Board.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cardiff and Vale University Health Board.
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We think you need these skills to ace Clinical Systems Engineer in Newport
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cardiff and Vale University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cardiff and Vale University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cardiff and Vale University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cardiff and Vale University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cardiff and Vale University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
