Support Medical Secretary in Newcastle upon Tyne

Responsibilities

• Support the Medical Secretary Team Leader in delivering comprehensive administrative service to the specialty team.
• Manage inpatient waiting list for a specialty in accordance with the Patient Access Policy.
• Communicate appointment and admission related information to patients and carers.
• Type correspondence and transcribe or type up minutes as appropriate.
• Take direction from the Medical Secretary Team Leader and Operational Services Manager for day‑to‑day running of the service.
• Handle delegated work, manage time, prioritise own workload and ensure clinical letters are accurately typed in chronological or clinical priority.
• Work well under pressure and maintain concentration in a busy work environment.
• Sort and distribute incoming and outgoing information in a timely manner and ensure patient notes are requested and provided promptly.
• Liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments, contributing to smooth departmental operation.
• Communicate information, both written and verbal, with patients, staff and carers requiring tact and diplomacy.
• Handle telephone and other communications with sensitivity and confidentiality, using personal judgement to assess each situation and respond appropriately.
• Support inpatient waiting list management while applying national RTT rules and assisting in appropriate utilisation of theatres.

Qualifications and Skills

• Previous experience in an administrative or medical secretarial role.
• Strong organisational and prioritisation skills.
• Ability to work independently or as part of a team.
• Excellent communication skills, both written and verbal.
• Initiative and problem‑solving ability.