Dispensary Assistant / Receptionist in Newcastle upon Tyne

This is a really exciting time to join our established outpatient pharmacy service 'Newcastle Pharmacy Services'. We provide an outpatient dispensing service to the patients of The Newcastle upon Hospitals NHS Trust. We are looking for motivated and dynamic individuals who thrive in a fast paced, energetic and friendly environment who are keen to develop themselves and the service., To carry out the full range of reception duties. Communicate with a diverse range of people who visit pharmacy. To carry out the full range of Dispensing Assistant duties To participate in pharmacy projects and developments and cooperate in implementing new policies and procedures arising from this. Deals with the public on a daily basis where patients may be upset, distressed or angry due to what they may perceive as being a long waiting time.,

Key Responsibilities

• Undertake reception duties at the pharmacy reception
• Answer the dispensary telephone
• Ensure outpatient prescriptions are entered on the prescription tracking system
• Provide appropriate support as required to dispensary staff
• To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Pharmacy Manager
• Participate in daily stock checks
• Checks off orders received into the dispensary in accordance with procedure.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Key Requirements

• Evidence of achievement at CSE or GCSE in Maths and English
• NVQ 2 in pharmacy services and the approved underpinning knowledge, Knowledge of Health and Safety and hygiene in the work place.
• Experience of working in a customer/client focused environment, Knowledge of pharmacy stock control systems
• Knowledge of drug names and terminology
• Knowledge of Standard Operating Procedures
• Pharmacy experience gained in a hospital or community setting
• Experience of stock control and stock management
• Knowledge of COSHH regulations, Demonstrate good oral / written communication
• Ability to accurately record and relay messages to the appropriate individual in a busy environment
• Good computer skills
• Excellent customer care skills
• Excellent telephone manner, Good listening skills
• Ability to work to a Standard Operating Procedure or protocol
• Ability to follow verbal instruction, Good listening skills
• Ability to work to a Standard Operating Procedure or protocol
• Ability to follow verbal instruction

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Our outpatient pharmacy - Newcastle Pharmacy Services - has operated from 1 December 2024 as a subsidiary of the Trust.

Full time 37. 5 hours per week working Monday -Friday shifts 08:30 - 18:00. Trustwide. Base at RVI but expected to cover shifts at both sites when required.

Benefits and Salary

• Annual Leave - 27 days holiday per year plus Bank Holidays
• Pension: Nest Pension Scheme; 5% employee contribution and 3 % employers contribution
• Pay Date: 28th of the month
• £25,272 per annum