MSK Occupational Health Service Administrator

An exciting opportunity has arisen for a committed, enthusiastic and highly motivated administrator to join our Occupational Health WorkFit Project, a pilot service to support staff who are experiencing musculoskeletal conditions. We are seeking an organised and proactive committed individual who will contribute to the positive, can-do approach of our team.

Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received.

PROFESSIONAL

• Provide comprehensive administrative support to the WorkFit Service.
• Manage appointment bookings, referrals and clinic schedules.
• Maintain accurate and confidential employee health records.
• Respond to telephone and email enquiries in a professional and timely manner.
• Process and track referrals.
• Ensure compliance with data protection and confidentiality standards.
• Assist with audits, data entry and reporting requirements.
• To act as the first point of contact for enquiries from staff accessing the WorkFit Service.
• Maintain adequate stationery supplies for the department and ensure that maintenance requests are monitored and followed through.
• Provide support for service meetings.
• Prepare meeting agendas, take and distribute minutes.
• Participate in training opportunities to develop skills and stay updated on relevant practices and regulations.

PEOPLE MANAGEMENT

• Work closely with the Admin Team to ensure performance is aligned with the WorkFit Service goals, providing support and development as needed.
• To liaise with HR Department, Administration Team, Senior Leadership Team, Physiotherapists, Trust and BSol employees and outside agencies.
• Act as the first point of contact for routine enquiries from staff, other healthcare professionals.

PLANNING AND ORGANISATIONAL SKILLS

• To ensure WorkFit Service is adequately covered from an administrative perspective during periods of staff absence.
• Work with clinicians and WorkFit Service/ Project Team to coordinate and support all administrative tasks within the service.
• Implement changes to enhance workflow and service delivery.
• As well as being part of the busy department, you will be required to prioritise your own workload on a day-to-day basis and work autonomously as the admin lead for the team.
• Excellent IT and communication skills are essential for this role, along with an exemplary telephone manner.
• You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
• We require a strong communicator and dedicated team player.

This is an excellent opportunity for someone with strong administrative skills who is interested in supporting staff health, wellbeing and safety within a healthcare environment. We can offer you a friendly and supportive work environment where your work is valued.

• Educated to CGSE C or equivalent including English and Maths, NVQ Level 3 or equivalent qualification in administration or relevant experience, Experience of undertaking a range of administrative duties
• Experience of working within NHS environment
• Good working knowledge of Microsoft Office applications including Word, Excel, Outlook and Sharepoint, Experience of working with Occupational Health processes
• Secretarial experience
• Experience of minute taking/meeting organisation, A sound understanding of the NHS and the role data protection plays for healthcare workers
• Strong written and verbal communication skills, with the ability to communicate effectively at all levels
• Good organisational skills to ensure work is completed on time with strong attention to detail
• Able to work autonomously with minimal supervision
• Organised with the ability to prioritise tasks and work under pressure in a fast-paced environment with ability to ensure work is completed on time with attention to detail
• Excellent customer care skills
• Excellent telephone manner with the ability to address sensitive issues calmly
• Strong team ethic, with the ability to work both independently and collaboratively.
• You will be leading the administration and supporting the WorkFit Team in delivering quality administrative services across Trusts within Birmingham and Solihull (BSol).
• The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
• Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
• The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
• We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.
• Flexible working requests will be considered.
• The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.