At a Glance
- Tasks: Be the friendly face of our surgery, helping patients and managing appointments.
- Company: Join a supportive team at Grove Surgery, right by Milton Keynes University Hospital.
- Benefits: Full-time hours, training provided, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal growth in healthcare.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs A-C or equivalent; previous experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
Position
Receptionist – full‑time, up to 37 hours per week, Monday to Friday (mornings and afternoons as per business needs).
Location
Grove Surgery, Netherfield, Milton Keynes, opposite Milton Keynes University Hospital. Serves approximately 8,500 patients and is part of the East MK PCN.
Overview
First point of contact for patients and external services – face‑to‑face, on the telephone and via email.
Assist patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team, projecting a positive and friendly image to patients and visitors.
Responsibilities
- Administration: thorough knowledge of all practice procedures and written protocols.
- Pulling/filing notes for surgeries and updating as necessary.
- Process incoming paperwork (post, prescription requests, photocopying). Hand complete repeat prescriptions to patients, verifying names and addresses.
- Cover all reception positions as needed.
- Contact patients for appointments, greet them on arrival, direct appropriately, inform of late‑running surgeries and register new patients.
- Process appointment requests by telephone and in person.
- Register new patients and update medical records: computer data entry, change of address, repeat prescription requests in accordance with practice guidelines.
- Assist hospital administration teams and liaise with GPs and health professionals for word‑processing and other clerical duties.
Qualifications
- GCSEs grade A–C (or equivalent).
- Previous receptionist experience desirable; we will consider inexperienced candidates as full training will be provided.
- Experience using Systemone preferred.
Benefits
Full‑time, 37‑hour week, supportive team environment in a busy practice.
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Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Milton Keynes
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cardiff and Vale University Health Board.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cardiff and Vale University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cardiff and Vale University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist in Milton Keynes
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cardiff and Vale University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cardiff and Vale University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cardiff and Vale University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cardiff and Vale University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cardiff and Vale University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
