Medical Receptionist Maternity Cover

We are looking for a highly motivated and enthusiastic individual to join our busy, friendly, forward‑thinking team for 30 hours per week, working over 4 days (Tuesday, Wednesday, Thursday & Friday) to cover maternity leave. Essential skills include good communication, an excellent telephone manner, willingness to learn, and the ability to use one's own initiative.

Responsibilities

• Speak with patients face‑to‑face or over the phone and help them with their requests.
• Signpost patients to the appropriate healthcare professional within the practice or related service such as Pharmacy First and Minor Injuries Unit.
• Offer general assistance to the practice team and project a positive, friendly image to patients and other visitors, either in person or via phone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Provide clerical support to clinical staff and other members of the practice team when necessary.
• Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

Qualifications

• GCSE grade A to C in English.
• Experience in a Customer Service or Reception based role.
• Experience of working in a primary care setting.
• Experience of working in a GP practice.
• Good interpersonal and communication skills.
• Good organisation skills.
• Good IT skills.

Benefits

We are a purpose‑built medical centre in Houghton‑le‑Spring. Our premises have recently been updated and provide a light, spacious and welcoming place to work. Ample free car parking is available. We are a training practice and actively encourage staff to undertake training relevant to their role.