At a Glance
- Tasks: Lead a team to provide vital support and information for cancer patients and their families.
- Company: Join Macmillan Cancer Support, a leader in compassionate care.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Opportunity to collaborate with healthcare professionals and contribute to innovative service improvements.
- Why this job: Be a key player in enhancing the lives of those affected by cancer.
- Qualifications: Experience in a Macmillan environment and strong communication skills required.
The predicted salary is between 30414 - 36989 £ per year.
The post holder will be responsible for ensuring the provision of a high‑quality, accessible information and support service for patients with cancer, their carers, families and all affected by cancer.
The role includes facilitating access to accurate, up‑to‑date information and delivering compassionate, person‑centred support in line with Macmillan Cancer Support principles.
Key Responsibilities
- Manage, supervise and develop a band 5 Macmillan Information and Support Service Deputy Manager.
- Recruit, manage, supervise and develop volunteers/trainees to support the Macmillan Information and Support Counselling service.
- Manage, supervise and apply for funding for the hypnotherapy service to support patients’ psychological needs.
- Ensure service users receive up‑to‑date, high‑quality information consistent with best practice in cancer care and treatment.
- Identify new initiatives to enhance service provision and maintain or improve standards.
- Maintain effective communication networks and working relationships with other healthcare professionals to integrate the Cancer Information and Support Centre services with those of the Trust.
- Collaborate with other information services personnel, the Cancer Alliance and the Christie’s at Leighton.
- Participate in research, audit and service review to monitor and maintain standards of care.
- Receive and answer direct queries about health, social, practical and psychological care for patients, the worried well and their families (face‑to‑face, written, telephone, e‑mail and video) and signpost to relevant services.
- Operational Tasks
- Act as a specialist cancer resource, providing knowledge and advice for all.
- Implement operational policies for the Trust regarding safeguarding concerns.
Qualifications & Skills
- Experience working within a Macmillan environment.
- Strong communication skills at all levels.
- Advanced experience in writing standard operating protocols and governance evaluations.
- Specialist interest in counselling and psychological support.
- Disclosure and Barring Service check and compliance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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Macmillan Information and Support Manager Lead employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
