At a Glance
- Tasks: Support the team by managing patient queries and appointment requests.
- Company: Join Operose Health, dedicated to improving patient experience in primary care.
- Benefits: Enjoy 27 days of leave, wellness services, and travel perks.
- Other info: Great opportunities for learning and career growth await you!
- Why this job: Make a difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 £ per year.
- Overview
- Receptionist/Administrator
- Croydon
Salary up to £24,960 per annum; 37.5 hours per week. This permanent role supports the team at Operose Health by improving access, outcomes and patient experience in primary care.
Responsibilities
- Respond to patient queries and liaise with the wider primary care team.
- Manage appointment requests and signpost patients to available services.
- Maintain patient records and ensure confidentiality and data security.
- Email, scan and code clinical correspondence.
- Process prescription requests.
- Utilise information systems to support efficient workflow processes.
Qualifications
- Reception or customer‑care experience.
- Excellent verbal and written communication skills.
- Basic PC skills (Word, Excel, e‑mail).
- Willingness to work within processes and procedures.
- Ability to maintain confidentiality and data security.
- Experience working in the NHS is welcome but not essential.
Benefits
- 27 days of annual leave plus bank holidays.
- Access to a learning management system and opportunities for specialisation.
- Car and cycle schemes.
- Travel loans and discount cards.
- Employee wellbeing services, including yoga videos and a wellbeing app.
- #J-18808-Ljbffr
Receptionist/Administrator in London employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cardiff and Vale University Health Board. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cardiff and Vale University Health Board before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cardiff and Vale University Health Board:Your cover letter is your chance to shine! Tell us why you want to work at Cardiff and Vale University Health Board specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cardiff and Vale University Health Board!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
