At a Glance
- Tasks: Deliver exceptional service to patients and assist with their needs in a dynamic environment.
- Company: Friendly medical centre in Canning Town, part of a supportive healthcare network.
- Benefits: Gain valuable experience in customer service and administrative support.
- Other info: Join a training practice with excellent career growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs in English and Maths preferred; customer service experience is a plus.
The predicted salary is between 22703 - 27749 £ per year.
We are looking for a caring, dynamic, and capable person who will work with the team to deliver exceptional service to patients, colleagues, and other stakeholders.,
- Handle inbound customer queries in person, via telephone, email, NHS app, texting, acting in a professional manner.
- General Administrative support
- Maintaining records
- Building security, Greeting and
- Assisting
Patients: They are the first point of contact for patients, greeting them and assisting with their needs, whether in person or over the phone
- Appointment Management: Scheduling and managing appointments for patients, including handling cancellations and rescheduling.
- Telephone and Email Management: Answering calls and emails, directing them to the appropriate staff, and taking messages when necessary.
- Administrative Support: Providing administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals.
- Handling Patient Enquiries: Addressing patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information.
- Maintaining Records: Ensuring that patient records are up-to-date and accurately filed.
- Building
Security: Ensuring the security of the practice premises, including opening and closing the surgery.
You will be passionate about providing excellent customer service to our patients.
Communication and IT are key with the ability to organise and prioritise tasks.
Verbal and written skills will be of a high standard., A good standard of GCSEs, particularly in English and Maths, is preferred, Previous experience in a customer service or administrative role.
- Strong literacy, numeracy, and IT skills are essential.
- Good communication, organizational, and customer service skills.
- Friendly, patient, and understanding, with the ability to work accurately and methodically.
- The ability to handle stressful situations and deal with upset or angry patients.
We are a training practice with a friendly team.
The Medical Centre is situated in Canning Town, London Borough of Newham.
- We are also part of the South One Newham Primary Care Network (PCN)
- #J-18808-Ljbffr
Customer Service Assistant in London employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, dedicated to fostering a supportive and collaborative work environment for its staff. With a strong commitment to professional development, employees are encouraged to enhance their skills in breast imaging and multidisciplinary care, ensuring a fulfilling career path. Located in the vibrant city of Cardiff, the health board offers a diverse range of career opportunities while prioritising the health and wellbeing of the local community.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cardiff and Vale University Health Board. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cardiff and Vale University Health Board before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cardiff and Vale University Health Board:Your cover letter is your chance to shine! Tell us why you want to work at Cardiff and Vale University Health Board specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cardiff and Vale University Health Board!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
