Clinical Engineer in London

Job Summary

The post holder will provide technical support to the wider MEMS service, working across all aspects of clinical engineering to ensure that medical devices are managed and maintained to a high standard.

The role includes device safety, replacement planning, asset register management, maintenance planning and ensuring accurate asset records, leading inventory audits, and managing service levels for in‑house and contracted maintenance providers.

Responsibilities

• Collate and interpret complex technical information relating to the service and maintenance requirements of medical devices and utilise that information to make recommendations regarding required service frequency and level of maintenance cover.
• Apply risk‑management techniques to decision making and maintain audit trails to demonstrate compliance with CQC regulations.
• Manage requests for new or replacement medical equipment, liaising with end users and suppliers to capture clinical and technical aspects of equipment specifications, develop specifications, and lead technical evaluations.
• Respond to reports of adverse incidents involving medical devices, conduct complex fault finding, produce detailed written reports to summarise findings and recommend appropriate actions.
• Interpret technical information from medical‑device related safety notices and ensure recommendations for remedial work are fully justified and actioned.
• Provide technical oversight of external maintenance providers and identify opportunities to bring outsourced work in‑house.
• Give advice or support to colleagues or manufacturers when repair or maintenance falls inside own level of expertise.
• Inform users of reasons for faults/incidents involving medical devices, the action taken and how to avoid re‑occurrence.
• Manage the medical device asset register, create accurate records of commissioned devices, record service history, and update maintenance records on the Trust asset register.
• Monitor provider performance to ensure contractual responsibilities are fulfilled and design reports and dashboards to reflect supplier performance.
• Present reports at department‑level meetings and provide information upon request for Medical Device alerts and Freedom of Information requests.
• Work with internal and external groups to ensure medical equipment maintenance records are kept up to date.
• Engage with the medical device safety team to write and execute action plans to address issues arising from field safety notices, national patient safety alerts or adverse incidents involving medical device failure, support root‑cause analysis and learning from incidents.
• Act on user complaints and queries, investigate and report.

Qualifications

• Educated to degree or NVQ Level 6 in a relevant subject, or extensive knowledge, skills and experience in the field of equipment management and support.
• Expert knowledge of clinical, scientific and engineering aspects of a wide range of medical equipment.
• High level of understanding of patient and staff risks arising from equipment failure.
• Experience of working with a wide range of people in different roles and at different levels of seniority, both internally and externally.
• Experience of working with equipment maintenance providers to ensure work is undertaken to the required standard.
• Working knowledge of all Microsoft Office packages (Word, Excel, Outlook, Internet).
• Able to assimilate, analyse and present complex data.
• Ability to cope with a variety of tasks under pressure.
• Able to exercise own initiative and operate autonomously.
• High level of planning and organisational skills with a flexible and adaptable approach.
• Able to negotiate issues of a technical and commercial nature.
• Well‑developed communication and interpersonal skills.
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