Team Lead - Talking Therapies in Liverpool

Role Overview

The Team Leader will deputise for the Clinical Team Manager and work within Talking Therapies South Liverpool, supporting staff development and service delivery in a high‑pressured environment.

Responsibilities

• Support staff development and provide line management, including PACE/annual performance reviews.
• Hold a reduced caseload where required and deliver evidence‑based interventions to clients.
• Be familiar with different cultural backgrounds and ages, use interpreters when necessary, and be committed to equal opportunities.
• Develop, support and deliver training in innovative practice to staff.
• Raise awareness of the service with colleagues from external statutory and non‑statutory organisations.
• Takes a lead role in key areas of service development (e. g., KPIs, perinatal, long‑term health conditions, older adults, BAME/Diversity, LGBTQI+).
• Support the development of links with Primary Care, Secondary Care, GP's, and service users, especially those in minority groups.
• Provide line management and conduct annual performance reviews, ensuring staff receive appraisals and training in line with Trust policy.
• Support staff and the service to achieve key performance indicator targets.
• Contribute to leadership and team meetings and aid decision‑making at that level.
• Support service improvement and quality of service provision.
• Assist with complaint resolution.
• Make decisions on suitability of new referrals, adhere to entrance protocols, and refer clients appropriately.
• Ensure NICE‑approved specialist psychological treatment is implemented and that risk assessments and plans are in place.
• Maintain records, report on activity, and keep administration procedures up to date.
• Keep up to date with new recommendations and guidelines from the Department of Health.
• Maintain client confidentiality and handle data in line with the Data Protection Act.
• Attend clinical and managerial supervision, performance reviews, and relevant conferences or workshops.
• Promote a positive image of the Trust, advocate for mental health and learning difficulties, and ensure good communication with internal and external stakeholders.
• Attend mandatory training sessions and support the implementation of Just & Learning culture.
• Flexible working is possible; evening work is likely to be required.

Qualifications & Experience

• Level 6 and above qualification in a relevant area.
• Appropriate registration or accreditation held.
• Management qualification.
• Supervision qualification.
• Postgraduate Certificate of Education.
• Experience of delivering psychological therapies.
• Experience working with a wide variety of client groups across the life course and with presenting problems of varying clinical severity.
• Excellent leadership and management skills.
• Skills in complex methods of psychological assessment, intervention, and management.
• Strong communication skills – oral and written, including technical information.
• Ability to use initiative and work autonomously.
• Ability to organise own caseload and teach other professionals, carers and clients.
• Experience of risk assessment and management within scope of practice.
• Knowledge of Talking Therapies and the stepped‑care model, and how culture, language, gender, ethnicity and disability shape service delivery.
• Understanding of the principles of confidentiality, data protection and relevant legislation.
• Ability to work under pressure and flexibly across locations within Merseycare.
• High enthusiasm and motivation, with advanced communication skills.
• Commitment to continuous improvement, accountability, respectfulness, enthusiasm and support.
• Knowledge of the Care Programme Approach and the principles of professional boundaries.
• Key Behaviours & Values
• Commit to the Trust vision and use skills to support organisational objectives.
• Role model the Trust values of continuous improvement, accountability, respectfulness, enthusiasm and support.
• Challenge stigma associated with mental health and learning difficulties.
• Comply with Duty of Candour and other organisational policies.
• Work across professional and organisational boundaries to improve services.
• Maintain knowledge base and develop new skills.
• Advocate equality and diversity in all interactions.
• Ensure accurate data collection and protect personal information.
• Adhere to health and safety legislation and local policies.
• Value technological proficiency to maintain efficiency and empower service users.
• Observe the NHS Constitution regarding staff responsibilities.
• Attend and promote Just & Learning & Civility & Respect training and culture events.
• Support safety and quality of care, encourage the sharing of concerns and foster an open culture.

Benefits & Working Conditions

• Flexible working requests will be considered for all roles.
• Evening work is likely to be required.
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