Patient Services Coordinator Email:michaela.wardman@nhs.net in Leeds

We are seeking an organised and proactive Administrative Assistant to join the antenatal administration team within Womens Services at Leeds Teaching Hospitals NHS Trust. Based primarily at St Jamess University Hospital, you will support the Respiratory Syncytial Virus (RSV) vaccination pathway for pregnant patients. RSV is a common respiratory virus that can cause serious lung infections in babies; vaccination during pregnancy helps protect newborns in their first months of life. You will coordinate clinics, book appointments, promote vaccine awareness and help maximise clinic utilisation. You will maintain accurate records, provide clerical and data-entry support, respond professionally to enquiries, assist with meetings and present relevant information at the Obstetrics Access Meeting. You will communicate confidently, use initiative and place patients at the heart of your work while contributing flexibly to the wider antenatal team. The role includes cross-site working when required, To provide a comprehensive administrative service to the Obstetrics department. The postholder will be able to work flexibly and be able to adapt to the changing demands within the team. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, families, medical staff and the wider multi-disciplinary team. The postholder will be required to understand the key features of the role and understand the imperative need for confidentiality and discretion at all times. The postholder will undertake administrative responsibilities in support of the Departmental team and the service. Exercise safe keeping of office equipment, including sensitive data held on the computer, and all other equipment used. Please see Job Description for further information., The Leeds Way is working together to support each other and deliver the best possible care to patients.

so you must be able to travel between Trust sites independently or use the staff shuttle.

We value teamwork, open communication and continuous improvement, and you will be encouraged to contribute ideas, develop your skills and take pride in delivering an excellent patient experience. This is a varied and rewarding opportunity to build your NHS career in a welcoming team where colleagues support one another and every contribution is valued.

What you will bring to the role

You will bring the Leeds Way values to life in everything you do. You will be patient-centred, treating every patient with compassion, dignity and respect; collaborative, communicating clearly and working effectively with administrative and clinical colleagues; fair, providing an inclusive and consistent service; accountable, taking responsibility for accurate data, confidentiality, priorities and meeting deadlines; and empowered, using your initiative, solving problems and suggesting improvements. You will also be organised, reliable and adaptable, with strong customer service, IT and data-entry skills, and the ability to remain calm in a busy patient-facing environment. You will be willing to learn new systems, undertake training and support the wider antenatal team when required.

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Join a supportive and collaborative antenatal administration team within Women's Services, where your work will make a genuine difference to pregnant patients and their families. Based at St James's University Hospital, you will work alongside experienced administrative and clinical colleagues who share a strong commitment to safe, efficient and compassionate care.