At a Glance
- Tasks: Lead the Clinical Coordination Centre, ensuring efficient emergency response and staff welfare.
- Company: Join a passionate team dedicated to quality patient care at #TeamIOWNHS.
- Benefits: Enjoy flexible working, onsite nursery, local discounts, and a unique island lifestyle.
- Other info: Experience the stunning Isle of Wight with its beautiful coastline and vibrant community.
- Why this job: Make a real difference in emergency services while developing your leadership skills.
- Qualifications: Management qualification and experience in high-pressure environments required.
The predicted salary is between 37035 - 45265 £ per year.
We are recruiting for a Hub Duty Manager (HDM) who wishes to join our busy Clinical Coordination Centre team at #Team IOWNHS.
You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "working together, improving together".
The HDM is responsible for the operational management of the Clinical Coordination Centre (CCC) during their shift, ensuring the safe, effective, and efficient delivery of 111 and 999 calls along with the dispatching of frontline ambulances.
Reporting to the Service Delivery Manager - Communications, the HDM leads and supports control centre staff to achieve national ambulance performance standards, key performance indicators (KPIs), and locally agreed service objectives., Under the direction of the Service Delivery Manager - Comms, you will be responsible for ensuring that all CCC Ambulance staff achieve against all national key performance indicators and those locally agreed with Ambulance Service commissioners and partners, working collaboratively with health partners, agreeing and delivering services that meet local needs.
The HDM will ensure that the immediate welfare of CCC and frontline staff remains at the forefront of all their daily service delivery, and as such will supply immediate support to the staff.
The HDM will, under the direction of the Service Delivery Manager - Comms, be responsible for the management of their designated team and will contribute in the provision of management, leadership and direction of all CCC staff.
The HDM will ensure that resources are used efficiently and effectively in response to service delivery needs and offer daily management and responsibility to ensure the delivery of the national standards and quality requirements.
Ensure the safe day to day manning and operation of the Hospital Switchboard.
To set by example the professional standards expected of Ambulance Service employees.
Assist the Service Delivery Manager - Comms, to identify the need for improvement.
The Hub Duty Manager is responsible for the Clinical Coordination Centre (CCC) whilst on duty, ensuring Key Performance Indicators are met., The role provides operational leadership, managing resources, staffing, and performance to ensure timely emergency response, effective call handling, and the safe operation of the Hospital Switchboard.
The Hub Duty Manager is responsible for staff welfare, coaching, performance management, and creating a positive, high‑performing working environment while maintaining the highest standards of patient care and service delivery.
You will analyses operational performance, make critical decisions in high‑pressure situations, coordinate responses to major incidents, and works collaboratively with NHS partners and emergency services.
You will also contribute to service improvement, policy development, business continuity planning, quality assurance, and the implementation of operational change to enhance patient outcomes and organisational performance.
This role requires strong leadership, excellent communication and decision‑making skills, the ability to manage complex operational demands, and a commitment to continuous improvement, staff development, and delivering safe, patient‑centred services.
- Level 5 or above Management Qualification
- Excellent keyboard and computer skills with a good knowledge of Microsoft Office applications
- Ability to produce excellent quality verbal and written reports
- Ability to lead, inspire, motivate, develop and manage others.
- Ability to communicate effectively with staff on all levels including other managers and external agencies on service‑related matters.
- Previous experience of working in a team liaising with multiple stakeholders
- 2 Years experience of CAD
- Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle‑to‑work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde.
We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes.
London can be reached in 90 minutes by rail from Southampton or Portsmouth.
The island offers an amazing coastline with beautiful countryside, year‑round events, festivals and award‑winning attractions.
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Hub Duty Manager employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, dedicated to fostering a supportive and collaborative work environment for its staff. With a strong commitment to professional development, employees are encouraged to enhance their skills in breast imaging and multidisciplinary care, ensuring a fulfilling career path. Located in the vibrant city of Cardiff, the health board offers a diverse range of career opportunities while prioritising the health and wellbeing of the local community.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hub Duty Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cardiff and Vale University Health Board.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cardiff and Vale University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cardiff and Vale University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Hub Duty Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cardiff and Vale University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cardiff and Vale University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cardiff and Vale University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cardiff and Vale University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cardiff and Vale University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
