Head of Operations

As Head of Operations, you will be a pivotal member of the Divisional Board, driving operational excellence across the East Surrey Division.

Responsibilities

• Lead strategic operations, workforce management, and organisational development across the division.
• Oversee governance, compliance, HR processes, risk management, and operational performance.
• Provide financial oversight, budget management, and optimise resource utilisation.
• Lead digital transformation and IT infrastructure initiatives to future-proof operational delivery.
• Shape service delivery models to enhance both patient care and staff satisfaction.
• Support the Executive Partner and Divisional Board in planning, implementing, and evaluating organisational priorities.
• Work collaboratively across multidisciplinary teams and external partners to ensure high-quality, efficient, and innovative services.

You will thrive in this role if you enjoy balancing strategic planning with hands-on delivery, driving meaningful change, and optimising systems, processes, and operational performance.

Key qualifications and attributes

• Have a passion for operational leadership within primary care.
• Enjoy balancing strategic planning with hands-on delivery.
• Are driven to optimise systems, processes and performance.
• Value governance, quality and patient safety.
• Want to lead meaningful, large-scale change.

Requirements

• Vaccinations: Mandatory for certain roles; guidance provided for managing risks.
• Right to work: Proof of UK eligibility required at interview.
• References: Two references required, covering at least the past three years.
• Employment history: Notify us of any gaps of 6 weeks or more.

We are seeking an experienced, dynamic and exceptional Head of Operations to join the East Surrey Division of Modality Partnership working closely with the executive partner and divisional leadership team. This full-time, senior leadership role offers the opportunity to shape, strengthen, and optimise operational services across a forward-thinking GP super-partnership.

Qualifications

• Strong understanding of NHS guidelines, primary care operations, and service delivery models.
• Experience working within a multi-site GP environment (desirable).
• Project and change management expertise (PRINCE2, LEAN, or equivalent) (desirable).
• Significant experience as a Practice Manager, Senior Practice Manager, or equivalent NHS leadership role (essential).
• Proven senior leadership experience in healthcare operations, business management, HR, governance, IT, or related fields.
• Experience managing complex teams and delivering change within large organisations.
• Financial and commercial acumen, including budget management and risk assessment.
• Excellent stakeholder management and influencing skills at Board level.
• Competent in MS Office applications (Outlook, Excel, Word) and other relevant systems.
• Workforce leadership and a focus on quality improvement.
• A collaborative and values-driven leadership style.
• Strategic thinker with the ability to balance long-term vision and operational delivery.
• Visionary, proactive, and innovative leader.
• Strong communicator and collaborative relationship builder.
• Committed to staff development, empowerment, and wellbeing.
• Adaptable and resilient in a fast-paced healthcare environment.
• Confident operating at both strategic and operational levels.
• Comfortable leading through change and ambiguity.
• Passionate about people, culture and patient care.

Employer

Modality East Surrey Division is part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a multidisciplinary workforce of more than 1,800 staff. We are proud to be a Pulse GP Team of the Year 2025 award-winning practice, delivering high-quality, patient-centered care across a dynamic and evolving primary care landscape. We are committed to continuous improvement, innovation, and scalable operational solutions, including digital transformation, automation of administrative processes, and robust governance frameworks to ensure patient safety and quality assurance.

Benefits

NHS pension scheme. Minimum 27 days annual leave + 8.