At a Glance
- Tasks: Lead a dynamic team providing specialist support to adults with complex needs.
- Company: Join North Yorkshire Council's Health & Adult Services for impactful work.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Fast-paced environment with opportunities for growth and innovation.
- Why this job: Shape services that truly matter and improve lives in your community.
- Qualifications: Experience in social care, strong leadership skills, and relevant qualifications required.
The predicted salary is between 37338 - 44962 £ per year.
Overview
We are recruiting an experienced Operational Manager to lead the Intensive Support Team (IST) within North Yorkshire Council’s Health & Adult Services.
The IST provides specialist, responsive support to adults with complex, high‑level needs identified by presenting need rather than diagnosis.
The team uses an assertive outreach model, trauma‑informed practice, and the MEAM Making Every Adult Matter approach to coordinate multi‑agency responses.
Responsibilities
- Lead one or more locally‑based or county‑wide IST staff teams.
- Oversee and manage an adult social care budget exceeding £10 million.
- Ensure compliance with the Care Act, Mental Health Act, Mental Capacity Act, Health and Social Care Act, and other statutory requirements.
- Work with the Senior Group Manager and Group Manager to provide consistent, high‑quality services across service areas.
- Plan and deliver operational service strategies that align with the Council Plan, HAS 2030 and the Governance Framework.
- Coordinate with other directorate areas and system partners to meet service priorities in a complex environment.
- Develop and monitor service performance, set targets, conduct appraisals, and implement improvement activities.
- Maintain high standards of safeguarding, risk management, and quality assurance.
- Provide structured leadership, supervision, and support for a diverse range of staff.
Qualifications & Experience
- Enhanced DBS clearance is required.
- Professional social care or health qualification (e. g. NVQ4, Social Work, Health and Social Care). Current registration with the relevant professional body is essential.
- Experience in adult social care or a related field, including complex case management and crisis intervention.
- Strong knowledge of relevant legislation and safeguarding frameworks (Care Act 2014, Mental Capacity Act, etc.).
- Experience in trauma‑informed practice, psychosocial theory, and health system pathways.
- Demonstrated management experience: recruitment, performance management, budgeting, and auditing.
- Proficient written and spoken English, with the ability to produce clear, professional documentation.
- Excellent communication, partnership‑working, and stakeholder engagement skills.
- Strong analytical, decision‑making, and problem‑solving capabilities.
- Adaptability, resilience, and the ability to thrive in a fast‑paced, evolving service environment.
- Key Skills
- Effective assessment, support planning and reviews in line with the Care Act.
- Knowledge of Equality & Diversity, Dignity & Respect, Human Rights, and data protection.
- Competence in safeguarding and protection investigations, including statutory and other required actions.
- Proficiency in IT systems, including email, intranet, internet, word processing, excel and data entry.
- Strong leadership qualities: motivating staff, influencing outcomes, and challenging appropriately.
- Capacity for strategic thinking and delivering high‑value outcomes.
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Intensive Support Team Operational Manager in Harrogate employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Intensive Support Team Operational Manager in Harrogate
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Cardiff and Vale University Health Board.
✨Attend Social Work Events and Workshops
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✨Showcase Your Passion and Expertise
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✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Cardiff and Vale University Health Board or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Intensive Support Team Operational Manager in Harrogate
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Cardiff and Vale University Health Board:Before hitting send, make sure to tailor your application specifically to Cardiff and Vale University Health Board! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
