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- Tasks: Assist patients in accessing healthcare services and provide administrative support.
- Company: Dynamic healthcare practice focused on patient care and teamwork.
- Benefits: Flexible training schedule, supportive team environment, and opportunities for personal development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Good education, communication skills, and a willingness to learn.
- Other info: Join a diverse team dedicated to delivering excellent patient care.
The predicted salary is between 25000 - 30000 £ per year.
The successful candidates will need to complete 12 weeks of training, whilst training the pay will be NMW. You will be required to work full time during training, Monday-Friday (37.5 hours a week on a shift pattern). Week one 9am-5pm, week two 8am-4pm, week three 10.30-6.30pm, and then this will be repeated until training has been completed. We understand full time training may not be possible for some candidates. If you are successful for an interview, we are open to flexibility for the training schedule.
Care Navigators play a crucial part in helping patients get the right support, at the right time, to help manage a wide range of needs. The role is designed to help reduce inappropriate GP appointments ensuring we have the capacity to manage those patients most at risk.
Responsibilities- Assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. This may be over the telephone, via online services such as AskMyGP or face to face at one of our receptions desks.
- Undertake a variety of administrative duties to assist the GPs and other healthcare professionals.
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
- Utilise the clinical resources across multiple locations to ensure patients are directed appropriately.
- Always working within their own competence, knowledge, and common sense in their day-to-day activities.
- Deliver service excellence in a proactive and engaging manner following pathway guidelines and protocols.
- Request information on conditions and presenting problems, documenting this with a high level of accuracy to ensure healthcare professionals can provide support and advice.
- Maintain and monitor the Practice appointments system.
- Good Standard of education including GCSE pass grade in English Language and Maths.
- NVQ Level 2 in business administration or customer service (desirable).
- Experience of working in General Practice or the NHS.
- Experience of SystmOne Clinical System.
- Effective communication skills.
- Excellent telephone manner.
- IT skills.
- Multi-tasking.
- High level of computer literacy.
- Understanding, acceptance and adherence to strict confidentiality.
- Ability to use own judgment and work without direct supervision, determine workload priorities.
- Ability to work as part of a multi-skilled team.
- Ability to work in a changing environment and cope well with change.
- Methodical approach to work and ability to reach targets.
- Motivated and willing to take part in training and personal development.
The Care Navigation team consists of 24 staff based across two sites. Our call centre handles over 10,000 calls per month on average. At busy periods, 10 care navigators are handling calls and providing advice and support to patients. The right candidate will be expected to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The care navigation team is a large team consisting of all ages and experience. The team are highly skilled and very hard working, they strive together to achieve the best outcomes for both patients and teams. We believe in positive work ethics and support one another.
Care Navigators in Grimsby employer: Cardiff and Vale University Health Board
Contact Detail:
Cardiff and Vale University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigators in Grimsby
✨Tip Number 1
Get to know the company! Research their values and mission. When you show up for your interview, drop in some knowledge about what they do and how you can contribute. It’ll make you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel when it’s time to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you’re looking sharp and professional. It shows you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Care Navigators in Grimsby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Care Navigator role. We want to see how you can help patients get the right support, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your ability to communicate clearly and courteously. Whether it’s through your writing style or examples of past interactions, let us know you’ve got the right telephone manner and interpersonal skills.
Highlight Your Flexibility: We understand that full-time training might not be possible for everyone, so if you have any flexibility in your schedule, mention it! This shows us you’re adaptable and willing to work with us to find a solution that suits both parties.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Care Navigator does. Familiarise yourself with the responsibilities and how they contribute to patient care. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Communication Skills
As a Care Navigator, effective communication is key. Prepare examples of how you've successfully communicated with patients or team members in the past. Whether it’s over the phone or face-to-face, being able to articulate your thoughts clearly will impress the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about past experiences where you had to direct someone to the right service or manage a challenging call, and be ready to discuss these.
✨Demonstrate Flexibility and Team Spirit
The role requires working as part of a multi-skilled team and adapting to changing environments. Share examples of how you've worked collaboratively in a team and how you’ve adapted to changes in your previous roles. This will show that you’re a great fit for their dynamic team.