Practice Manager in Gloucester

The successful candidate will be responsible for providing operational oversight and leadership to enable the Practice to meet its agreed objectives within a safe, efficient, and profitable working environment.

• Strategic Management and Planning
• Monitor and evaluate performance of the practice team against objectives; identify and manage positive change.
• Develop and maintain effective communication, both within the practice and with relevant outside agencies.
• Ensure CQC compliance working in conjunction with the Registered Manager and GP partners.
• Co‑ordinate meetings, including the preparation of agendas, minutes, and action points.
• Develop practice protocols and procedures, reviewing and updating them as required.
• Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing necessary changes.
• Collaborate with other healthcare providers, community organisations, and stakeholders to foster partnerships, develop initiatives, and enhance care coordination.
• Stay up-to-date with technological advancements and implement appropriate systems to optimise practice operations.
• Work closely with the Partners to develop and implement strategic plans for long‑term success.
• Leadership and Operations
• Oversee patient complaints and implement strategies to improve patient satisfaction, fostering positive patient relations.
• Oversee and manage the day-to-day administrative operations of the GP practice, ensuring efficient and effective functioning, working closely with Partners and management team.
• Support the development of, and lead the operational implementation of new services.
• Build successful relationships and ensure regular effective communication with neighbouring practices, the ICB, the Primary Care Network, other providers and stakeholders.
• Remain up-to-date with NHS and other information concerning primary care, community care and social care to identify opportunities to build relationships, work collaboratively, and access new funding streams.
• Work with the Partners to develop business cases and bids for new services.
• Ensure a robust Business Continuity Plan is in place.
• Human Resources
• Manage and oversee the recruitment and retention of all staff, and provide HR advice to all staff.
• Oversee staff induction and training and ensure that all staff follow and adhere to policies, standards, and procedures.
• Develop and implement effective staff absence monitoring systems, return‑to‑work interviews, and staff support procedures.
• Develop and implement effective staff appraisal, and personnel development plans.
• Keep up-to-date with changes to employment legislation.
• Ensure that HR documentation & systems (including job descriptions, employment contracts, and employment policies and procedures) are kept up to date.
• Oversee payroll, including reimbursement claims.
• Manage partnership changes including the legal, financial, and patient implications of retirements, and new appointments.
• Finance
• Financial responsibility for all aspects of the partnership business, including performance against budget and cash flow.
• Understand and apply regulatory and fiscal obligations as determined by external organisations such as HMRC, NHSE, CQC, and interpret changes across the organisation.
• Co‑ordinate the use of practice bank accounts and petty cash.
• Ensure systems are in place for invoicing private work and chasing up outstanding payments.
• Liaise with practice accountants, including providing information required for the completion of end‑of‑year accounts.
• Health & Safety and Facilities Management
• Overall responsibility for the management and maintenance of the premises.
• Maximise use of space and room bookings by third‑party healthcare professionals.
• Understand security systems including alarms & cameras.
• Organise insurance cover for building, and contents, and arrange valuation of the building when required.
• Identify all operational/site related Health and Safety risks, complete risk assessments, and ensure compliance.
• Confidentiality
• Respect the confidentiality of patients, carers, practice staff and other healthcare workers, and uphold the duty to protect sensitive information.
• Equality and Diversity
• Support the equality, diversity, and rights of patients, carers, and colleagues and act in a way that recognises the importance of people's rights.
• Personal Attributes
• Excellent communication skills (written, oral and presenting).
• Excellent leadership skills.
• Ability to exploit and negotiate opportunities to enhance service delivery.
• Excellent IT skills and systems knowledge, with a willingness to adapt to new technologies.
• Strategic thinker and negotiator.
• Ability to prioritise, delegate and work to tight deadlines in a fast‑paced environment.
• Effective time management.
• Ability to network and build relationships.
• Proven problem solving & analytical skills.
• Ability to develop, implement and embed policy and procedure.
• Ability to motivate and train staff.

Qualifications and Experience

• Educated to degree level or equivalent in business or healthcare.
• At least three years experience within a leadership and management role.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting and development.
• Relevant health and safety experience.
• Experience of chairing meetings, producing agendas and minutes.
• NHS / Primary Care experience.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Experience of managing large multidisciplinary teams.
• Soft Skills
• Polite and confident.
• Flexible and cooperative.
• Empathetic and patient‑oriented with a commitment to providing excellent patient care experiences.
• Excellent interpersonal skills.
• Ability to think strategically and contribute to the development and implementation of long‑term practice goals and initiatives.
• Proactive, with an ability to prioritise, delegate and motivate within a fast paced environment.
• Motivated and proactive.
• Self‑initiative and judgement.
• Forward thinker with a solutions‑focused approach.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Confident, assertive and resilient.
• Ability to drive and deliver change effectively.
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team‑building sessions.

We are a large GP Practice caring for almost 20,000 patients in Abbeydale, on the outskirts of Gloucester.

We have an extensive multi‑disciplinary team that includes GPs, Advanced Nurse Practitioners, Pharmacists, Pharmacy Technicians, Physiotherapists, Mental Health Nurses, Practice Nurses, Health Care Assistants, Social Prescribers, Patient Advisers, and Administrators.

We are fortunate to operate from a modern, purpose‑built building that will help us meet the future clinical needs of our patient population.

Salary is in the region of £50,000-£60,000 per year depending on experience and qualifications.

The post is full‑time 37.5 hours per week and we offer a generous holiday allowance and membership of the NHS Pension Scheme.

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