At a Glance
- Tasks: Provide reception and admin support to a multidisciplinary team at Fell Cottage Surgery.
- Company: Fell Cottage Surgery, a supportive healthcare environment in Low Fell, Gateshead.
- Benefits: On-site support staff, training opportunities, and a collaborative atmosphere.
- Other info: Embrace a diverse workplace that values respect and inclusion.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Experience in healthcare or admin, strong IT skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
The role is for an experienced Receptionist/Administrative Assistant to provide reception and administrative support to the multidisciplinary team at Fell Cottage Surgery.
Key Responsibilities
- Maintain and monitor the practice appointment system
- Process personal, telephone and electronic requests for appointments
- Answer incoming phone calls, transfer calls or deal with callers’ requests appropriately
- Greet all patients and visitors and signpost them to the correct service
- Process incoming and outgoing mail
- Respond to requests from patients, team members and external agencies
- Process referrals to external agencies using the electronic referral system (ERS)
- Handle prescription requests received in person, via telephone or electronically
- Carry out GP2GP tasks, read code data on EMIS Web and store records as required
- Photocopy and scan patient documentation and attach scanned documents to patients’ healthcare records
- Data entry of new and temporary registrations and relevant patient information
- Process requests for information such as SAR, insurance/solicitors letters and DVLA forms
- Manage administrative queries efficiently
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area and reception area including notice boards
- Support clinical staff with general tasks as needed
- Secondary Responsibilities
- Participate in audit as directed by the audit lead
- Produce meeting agendas and record minutes of meetings
- Provide cover for senior team members during absences
- Complete opening and closing procedures in accordance with the duty rota
- Support management of repeat prescriptions ensuring accuracy and efficiency
- Order and monitor stationery supplies
- Candidate Profile
- Experience in a healthcare or administrative setting
- Proficient in Microsoft Office applications
- Effective time‑management skills and ability to work autonomously or as part of a team
- Excellent written and verbal communication skills, polite telephone manner
- Strong IT skills and knowledge of EMIS Web/ERS systems preferred
- GCSE level or equivalent, with GCSE Mathematics and English at least C (or higher qualifications such as NVQ Level 2 in Health and Social Care)
- Polite, confident, flexible, cooperative, caring, supportive and empathetic, especially in distressing situations
- Location
Fell Cottage Surgery, Low Fell, Gateshead.
Equality, Diversity & Inclusion
All staff are expected to treat patients and co‑workers with dignity and respect.
The practice fully complies with equal opportunity laws and encourages a workplace free from discrimination.
Benefits
On‑site support staff including a Patient Care Coordinator, pharmacists and other allied health professionals. Training and development opportunities are available.
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receptionist/administrator in Gateshead employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land receptionist/administrator in Gateshead
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We think you need these skills to ace receptionist/administrator in Gateshead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cardiff and Vale University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cardiff and Vale University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cardiff and Vale University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cardiff and Vale University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cardiff and Vale University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
