At a Glance
- Tasks: Manage reception, assist patients, and support the practice team.
- Company: Friendly healthcare practice focused on patient care.
- Benefits: Flexible hours, supportive team environment, and valuable experience.
- Other info: Opportunity to work in a dynamic team with career growth potential.
- Why this job: Gain hands-on experience in healthcare while making a difference for patients.
- Qualifications: Previous GP reception experience and strong communication skills.
The predicted salary is between 12 - 15 € per hour.
Part‑time receptionist/administrator, 20 hours per week. Working Monday 1‑6.30 pm, Wednesday 2‑6.30 pm and Thursday 8‑6.30 pm. Must be flexible to cover sickness and annual leave.
Responsibilities
- Ensure smooth running of the reception area, dealing with patients face‑to‑face and on the telephone and booking appointments.
- Provide support to the Practice team and liaise with all members of the team.
- Deal with enquiries and queries from patients and other organisations.
- Process patient prescriptions manually and electronically.
- Process emails in the admin inbox.
- Distribute internal and external post.
- Scan hospital letters and any other relevant documents.
- Code hospital letters.
- Deal with subject access requests.
- Type letters and other documentation.
- File medical records.
- Use clinical systems for patient communication.
- Process patient registrations, including temporary registration forms, ensuring they are completed before acceptance.
- Take ownership of the opening and closing process of the practice, ensuring security systems are in place and activated.
- Provide a high quality front‑line reception service to patients and visitors.
- Deal with queries from patients, pharmacies, hospitals and other external parties.
- Monitor reception and waiting room areas, ensuring they are clean and tidy.
- Accept samples from patients, ensuring they are labelled adequately.
- Adhere to practice policies, including Health & Safety.
- Test the fire alarm system weekly.
- Act as a chaperone for clinicians if requested.
- Carry out any other duties requested by the Practice Manager or GP partners.
Qualifications & Requirements
- Previous GP reception experience.
- Experience using SystmOne.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, including Outlook, Word and Excel.
- Experience working in a multi‑disciplinary team.
- GCSE grades 4–9 (A–C) in Maths and English.
- Medical Terminology qualification/training.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS check will be required.
receptionist/administrator in Dronfield employer: Cardiff and Vale University Health Board
Join our dedicated team as a part-time receptionist/administrator, where you will play a vital role in ensuring the smooth operation of our practice. We pride ourselves on fostering a supportive work culture that values flexibility and teamwork, offering opportunities for professional growth and development within the healthcare sector. Located in a welcoming environment, we provide a high-quality front-line service to our patients, making this an excellent place for those seeking meaningful and rewarding employment.
Contact Detail:
Cardiff and Vale University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land receptionist/administrator in Dronfield
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the organisation. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception duties, like handling patient queries or managing appointments. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with SystmOne and Microsoft Office. Share specific examples of how you've used these tools effectively in previous roles to manage tasks and improve efficiency.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace receptionist/administrator in Dronfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous GP reception experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your experience with SystmOne and Microsoft Office!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your excellent communication skills and how you can contribute to providing a high-quality front-line reception service.
Showcase Your Flexibility:Since the role requires flexibility to cover sickness and annual leave, make sure to mention your availability in your application. We appreciate candidates who are willing to step in when needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a receptionist/administrator. Familiarise yourself with tasks like booking appointments, processing prescriptions, and using clinical systems like SystmOne. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for patients. Practice your verbal and written communication skills before the interview. Be ready to discuss how you've handled patient queries or worked in a multi-disciplinary team in the past. This will demonstrate your ability to connect with people effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you had to deal with difficult patients or manage multiple tasks at once. Prepare specific examples from your previous experience that highlight your skills in handling such scenarios.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanour during the interview. This reflects your understanding of the importance of a front-line reception service. Remember, you're not just applying for a job; you're representing the practice's image as well.
