At a Glance
- Tasks: Support high-quality primary care services and manage day-to-day operations.
- Company: Join Holgate Primary Care Network, a collaborative and supportive healthcare environment.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Engage with multidisciplinary teams and enhance your career in primary care.
- Why this job: Make a real difference in patient care while leading a dynamic team.
- Qualifications: Experience in NHS settings and team leadership required.
The predicted salary is between 37338 - 44962 £ per year.
We are looking for a full-time Deputy Operational Manager to join Holgate Primary Care Network (PCN). The role may include some evening and weekend work.
The Deputy Primary Care Operational Manager supports the delivery of high-quality, safe, and efficient primary care services.
Working closely with the Primary Care Operational Manager, you will assist in the day-to‑day operational management of services, ensuring organisational objectives, quality standards, and performance targets are achieved.
The role involves supporting workforce management, service improvement, governance, patient experience, and performance management while promoting a culture of continuous improvement and collaborative working across multidisciplinary teams.
Responsibilities
- Supervision of Care Co‑ordinators
- Induction and training of new members to the team
- Monitor holidays and sickness records of care co‑ordinators
- Carry out regular supervisory sessions with care co‑ordinators – offer support and training. Monitor teams' performance
- Carry out annual appraisal
- Oversee and lead on a variety of workstreams, including: Population Health Management, Hypertension Pathway, Delivery of Ei CH, Learning Disabilities, Cancer Care Reviews, Dementia, Covid and Flu vaccination programme
- HR: Ensure all PCN staff have an up to date and standardised job description
- Utilise and update Teamsnet – focusing on the library function and ensuring information is shared to PCN staff members
- Ensure all PCN staff are up to date with mandatory training
- Assist operational manager with PCN policies
- Using GP systems (System One) to identify and record patient information
- Other duties as requested by the Senior Manager, Operational Manager or Clinical Director
- Networking and developing and maintaining relationships with varied workforces
- Admin meetings with practice – maintain relationships with practices and promote communication
- Stationary order and requisitions
- Liaise with IG lead to ensure correct coding and data entry
- Liaise with safeguarding lead
Qualifications
- Experience of working in an NHS setting
- Experience of working in a team leader role
- Experience of working in primary care or a primary care network
- Project Management experience
- Experience of Systm One
- Experience in Rota Management
- Good standard of education with excellent literacy and numeracy skills
Holgate Primary Care Network (PCN) consists of the following three practices in the Middlesbrough area: Linthorpe Surgery, Borough Road & Nunthorpe Medical Group & Village Medical Centre.
Two of our practices are well established training practices with excellent GP Support.
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Deputy Operational Manager employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Operational Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cardiff and Vale University Health Board.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cardiff and Vale University Health Board.
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We think you need these skills to ace Deputy Operational Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cardiff and Vale University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cardiff and Vale University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cardiff and Vale University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cardiff and Vale University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cardiff and Vale University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
