Daytime Receptionist

To work alongside the management team in assisting with the running of the Bromley GP Alliance services.,

• Manage patient requests to book clinical appointments for services offered by BGPA
• Complete EMIS tasks
• Manage patient enquiries and cancellation requests efficiently and swiftly ensuring patient satisfaction
• Support and action administrative emails
• Liaise with GPs and host practices to obtain relevant information to help with the running of the services
• Provide administrative support to all services
• Provide administrative assistance to the operational team as required
• Undertake a wide range of administrative duties ensuring information is managed correctly, filed and followed up accordingly
• Once trained, competent in both EMIS and ERS systems
• Have working knowledge of all software and hardware, i.e, photocopier, email, patient information system
• Support the management team in training new staff when required, To work alongside the management team in assisting with the running of all Bromley GP Alliance services.
• Educated to GCSE level grade C/4 or above in Maths and English. BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population.
• Previous experience of working in a busy Receptionist/Administrative role., Good computer literacy skills including knowledge of Word, Excel and Outlook.
• Excellent communication skills, both verbal and written.
• Excellent grammar, spelling and punctuation.
• Good interpersonal skills.
• Good organisational skills., Previous experience of using EMIS/Accurx/ERS, Ability to communicate effectively with professionals at all levels.
• Ability to work on own initiative, without supervision and to prioritise own workload.
• Ability to work under pressure in potentially stressful situations.
• Ability to work as a team.
• Ability to learn new systems., Educated to GCSE level grade C/4 or above in Maths and English.
• BGPA's goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS. BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services and supporting its workforce. BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

The role will be between 15 - 30 hours per week depending on availability and the possibility of a job share. Duties and Responsibilities as a Receptionist Manage patient requests to book clinical appointments for services offered by BGPA Complete EMIS tasks Manage patient enquiries and cancellation requests efficiently and swiftly ensuring patient satisfaction Support and action administrative emails Liaise with GPs and host practices to obtain relevant information to help with the running of the services Provide administrative support to all services Provide administrative assistance to the operational team as required Undertake a wide range of administrative duties ensuring information is managed correctly, filed and followed up accordingly Once trained, competent in both EMIS & ERS systems Have working knowledge of all software and hardware, i.e., photocopier, email, patient information system Support the management team in training new staff when required Personal/Professional Development Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development Participate in any training programme implemented by the management team Effectively manage own time, workload and resources Assess own performance and development and take accountability for own actions, either directly or under supervision. Communication Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary. To deal with all telephone calls related to the services, ensuring callers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient material in a sensitive and discreet fashion in compliance with Bromley GP Alliance policy and procedure. To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations. Liaise with other departments and members of the Bromley GP Alliance and other organisations to ensure the smooth running of the office and to assisting the functioning of the team. The post holder is required to follow Bromley GP Alliance policies and procedures which are regularly updated including: Confidentiality / Data Protection / Freedom of Information Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the Bromley GP Alliances FOI procedure if they receive a written request for information. Equal Opportunities Post holders must always fulfil their responsibilities regarding the Bromley GP Alliances Equal Opportunities Policy and equality laws. Health and Safety All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trusts health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees. Infection Control All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the Trust to reduce HCAIs. All post holders must comply with the Bromley GP Alliance infection screening and immunisation policies as well as be familiar with the Trusts Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safe disposal of sharps. Risk Management All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trusts use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses to improve services. Post holders must also attend training identified by their manager or stated by the Trust to be mandatory. Safeguarding children and vulnerable adults Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. Smoking Policy It is the Trusts policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within Trust buildings and vehicles.